Community Resource Navigator

Community Resource Navigator

Location: Pittsburgh, PA Job Type: Full-Time (40.00 hours per week) Salary: $24.52 per hour ($51,000)

At Human Services Administration Organization (HSAO), we are dedicated to providing comprehensive service coordination to individuals and families across Allegheny County. Our mission spans behavioral health, drug and alcohol services, justice-related programs, and community support. We believe in fostering recovery, resilience, and full inclusion in the community through collaborative, person-centered care.

Duties and Responsibilities

• Make connections with formal DHS service providers as a team approach to the next steps if person, child or family is already receiving services.
• Attend and/or coordinate teaming meetings as needed.
• Triage and make appropriate referrals to contracted agencies and community partner agencies.
• Follow up with individuals/families and the agencies working with them to ensure that appropriate connections are made.
• Lead the coordination of a network of navigation teams within DHS to ensure that all have the following:
  • common training
  • cross training
  • a mechanism to collect and share all resources/referrals
  • intent to support each other in their role as a 'connector'

Skills and Knowledge

• Excellent working knowledge of the educational, human services and court systems in Allegheny County
• Strong written and oral communication skills, including public speaking and formal training
• Approachable, flexible organized and ready to trouble shoot/problem solve at a moment's notice
• Assessment and service coordination skills necessary to develop and maintain a positive relationship with all partners, focusing on strengths based/family focused strategies.
• Community building, outreach and networking skills
• Strong organizational skills and ability to work independently as supervision will be off-site
• Willingness to research services and find answers to difficult/complex questions
• Proficient in Internet "searching" skills, and Microsoft Windows programs including Word, Excel PowerPoint, Access, Adobe Acrobat and Microsoft Publisher

Essential Requirements

• Proficient with computers specifically Microsoft Windows programs including Word, Excel, PowerPoint, Access, Adobe Acrobat, and Microsoft Publisher.
• Must possess ACT 33/ 34 and FBI Clearances.
• Must possess any and all background checks required by DHS and Pittsburgh Public Schools.
• Have a valid Pennsylvania motor vehicle license and access to a personal vehicle.
• Ability to work independently and multi-task
• Applicants should be inherently curious and be able to community effectively with a diverse group of stakeholders (people in need, human service providers, DHS staff, court partners).
• Full-time position requiring 38.75 hours per week.

Education and Experience

Bachelor's Degree in social services, education, or related field plus a minimum of one year of experience working in social services, education or related fields.

Additional Requirements

• Act 33, Act 34, and Background Check

Work Condition and Benefits

• Mileage and parking reimbursement for fieldwork.
• Competitive salary and benefits, including medical, dental, and vision insurance.
• Paid time off (PTO), holidays, and a retirement savings plan.

At HSAO, you'll become part of a dynamic and mission-driven organization committed to empowering individuals and families. Through our collaborative approach, you'll have the opportunity to work alongside community partners, make a real impact, and grow professionally.