Dispatcher/Shop Quality Control Coordinator
Nielsen Automotive Group
Job Description
Job Description
Nielsen Dodge of Morristown is seeking an experienced, organized, and motivated Dispatcher / Shop Quality Control Coordinator to lead workflow and quality control at our busy Jeep service department . This position will be responsible for dispatching work, monitoring repair progress, performing road tests, and overseeing a team of 8–10 technicians.
This is a leadership role within the service department and offers strong opportunity for growth and advancement within our organization.
Key Responsibilities
- Dispatch repair orders to 8–10 technicians based on skill level and workload
- Monitor daily shop productivity and adjust workflow as needed
- Track repair progress to ensure timely and efficient completion
- Perform road tests to verify proper repairs and overall vehicle quality
- Conduct final quality control checks prior to vehicle delivery
- Maintain steady workflow to keep technicians productive
- Communicate effectively with service advisors, parts department, and management
- Ensure repairs meet dealership and manufacturer standards
Qualifications
- Previous automotive shop or dealership experience preferred
- Strong understanding of automotive repair and diagnostic processes
- Leadership ability with experience managing or directing technicians
- Excellent organizational and multitasking skills
- Strong communication and problem-solving abilities
- Valid driver’s license with a clean driving record
What We Offer
- FREE COLLEGE OPPORTUNITY WITH STRAYER UNIVERSITY!
- Medical, Dental, and Vision insurance
- Life insurance
- 401K retirement account
- Paid time off
- Competitive pay based on experience
- Positive and team-oriented work environment
- Stable, high-volume Jeep store
- Room for advancement and career growth within the dealership
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