Keke's FOH Specialist

Job Description

Job Description

As a Front of House Specialist team member, you will be the first point of contact for our guests, setting the tone for a warm and inviting dining experience. Your role is essential in creating a welcoming atmosphere, managing guest flow, and ensuring efficient service. With your friendly demeanor and organizational skills, you’ll help make every guest’s visit memorable from the moment they arrive. 

• Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed. 
• Greet guests entering the restaurant whenever possible, providing a friendly first impression. 
• When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience. 
• Provide guests with estimated wait times and keep them informed throughout their wait. 
• Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party. 
• Escort guests to their tables with menus and silverware, ensuring a seamless transition. 
• Accommodate special seating requests whenever feasible, balancing customer flow in service sections. 
• Upon seating, inform guests of their server’s name to enhance the personal touch. 
• Thank guests as they leave and invite them to return, reinforcing a welcoming environment. 
• Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance. 
• Remove used tableware promptly as guests finish, keeping the dining area organized. 
• Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas. 
• Respond promptly and appropriately to guest requests, communicating needs to servers as necessary. 
• Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization. 
• Assist servers with plate removal, especially during peak periods and with large parties. 
• Keep all front of house areas clean, including floors around trash cans and walkways. 
• Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed. 
• Thank guests as they leave to leave a lasting positive impression. 
• Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor.