Front Desk Representative

Gastro Health is seeking a Full‑Time Front Desk Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and paid time off Rapidly growing team with opportunities for advancement Competitive compensation Benefits package Duties you will be responsible for: Greet patients in a pleasant and timely manner. Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, driver’s license or equivalent ID, and maintain insurance information. Verify registration forms are complete & obtain referring physician & primary physician information. Ensure patient has current referral on date of service. Obtain referral if necessary. Verify insurance benefits and eligibility prior to office visits & procedures. Collect all applicable co‑payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected. Ensure time‑of‑service batch is balanced and closed daily. Research & assist patients with questions regarding balances including collecting applicable payments. Maintain cleanliness and neatness of lobby/reception area to include stocking of business cards. Provide support for the physician and/or care center providers so that they are kept on schedule and advised of appointment changes. Perform various duties, including answering incoming calls and routing them to appropriate personnel; take complete messages; and send tasks, as necessary. Schedule, confirm, and cancel office appointments. Pick up voicemail messages. Reschedule no‑show appointments and maintain coverage to reflect correct information for the day. Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records. Other duties as assigned. Minimum requirements: High school diploma 2+ years experience in medical practice or similar setting Bilingual (Spanish) preferred eClinicalWorks (eCW) experience desired Benefits package: 401(k) retirement plans with employer Safe Harbor Non‑Elective Contributions of 3% Discretionary profit‑sharing contributions of up to 4% Health insurance Employer contributions to HSAs and HRAs Dental insurance Vision insurance Flexible spending accounts Voluntary life insurance Voluntary disability insurance Accident insurance Hospital indemnity insurance Critical illness insurance Identity theft insurance Legal insurance Pet insurance Paid time off Discounts at local fitness clubs Discounts at AT&T Tickets at Work program provides discounts on concerts, travel, movies, and more. Gastro Health is a proud Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. #J-18808-Ljbffr