Popeyes - Restaurant General Manager

Job Description

Job Description

A Restaurant General Manager (RGM) is an experienced restaurant leader that is dedicated to driving operational excellence through a memorable Guest experience. RGMs lead by example and provide guidance in their restaurant to all Team Members, Shift Managers, and Assistant Managers. RGMs are people-people who are passionate about helping their teams learn and grow every day. RGMs are responsible for onboarding new members of the team and maintaining a positive work environment by cultivating a positive restaurant culture. RGMs are their restaurant’s Popeyes® brand champion and inspire their teams to deliver food to guests that is cooked to perfection, made with love, and served up with Popeyes® famous Cajun Hospitality.

Key Skills/Abilities:

• Customer service mentality; has a genuine desire to serve the customer
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Ability to measure performance, subjectively and objectively
• Cultivate attractive culture within the restaurant
• Ability to handle numerous job duties essential to running a restaurant; must have a hands-on approach.
• Competent in the key areas of responsibility which includes labor management, store operations, and customer care.
• Superior leadership, organizational and time management skills.
• Possesses a confident and professional demeanor. Inspires trust, models best practices and cultivates morale and teamwork among team members.
• Proactive problem-solver and decision-maker.
• Must thoroughly understand the importance of good hygiene and food handling practices.
• Flexible schedule required, including weekends and nights.
• Strong work ethic.
• Minimum of 2 years of previous food service, retail or restaurant supervisory experience
• Valid ServSafe

Essential Duties & Responsibilities:

• Responsible for recruiting, selecting, orienting, training, assigning, scheduling crew members, in partnership with the District Manager.
• Works with the District Manager to manage performance, including coaching, counseling, and disciplining crew members.
• Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
• Communicates in a timely and effective manner with District Manager about operational and human resources issues.
• Performs regular restaurant inspections to ensure team and restaurant is meeting standards.
• Tracks inventory and labor to ensure accurate record keeping.
• Identifies and resolves issues with food preparation. 
• Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
• Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.

Pay: Hourly $22.50 - $24

Benefits:

• Employee discount
• Vacation
• Paid Sick Time

Type: fulltime

Schedule:

• 8 hour shift
• Weekend availability
• Monday to Friday
• On call
• Holidays
• Day shift
• Night shift
• Overtime

Education: High school diploma

Work location: On-site