Housing Coordinator

Housing Coordinator

The Housing Coordinator is responsible for housing program implementation and operational oversight of the housing referrals and supportive services within the Domestic Violence Housing First Initiative (DVHFI) at Journey Center for Safety and Healing. The Housing Coordinator will provide direct supervision to the Community Advocates to ensure case management services delivered to clients are carried out in accordance with the agency's mission and best practices.

Essential Job Functions

1. Collaborate with community housing agencies
2. Collaborate with Journey staff and partner agencies to complete appropriate paperwork for program referrals and provide necessary support
3. Oversee the case loads of community advocates in accordance with funder protocol while also providing domestic violence, self-sufficiency, financial and tenancy education
4. Ensure DVHFI clients receive all eligible government benefits, including SNAP benefits, medical coverage, SSI, CHIP, financial assistance, etc.
5. Ensure community and housing services within Journey Center are utilizing evidence based modalities, specifically Trauma Informed Care and The Housing First Model.
6. Implement the delivery of Housing and Community advocacy services, including, but not limited to:

• Assign, manage and supervise caseloads of community advocates
• Provide direct supervision to Community Advocates
• Ensure all services operate utilizing a Client/Family Centered Approach.
• Manage and track the timeliness of documentation including RRH applications, assessments, individualized service plans and progress notes.
• Assist and supervise staff's ability to assess client's needs, identify options, and assist with goal selection and achievement.
• Provide direct case management services to clients.
• Ensure that all housing and community advocates are inputting data into Osnium both accurately and on a timely basis and auditing records for inaccuracies

• Manage the documentation, maintenance, and termination of community client records to ensure the documented services provided to clients are in accordance with agency standards and funders. Along with the storage of client files to ensure confidentiality and best practices.
• Assist in developing and implementing quality assurance measures to ensure quality service delivery to clients
• Provide crisis intervention, support, and guidance to community advocates and clients in a caring and nonjudgmental manner, as needed
• Provide a supportive environment for clients and listen to clients with a non-judgmental attitude
• Attend and contribute to all agency and community meetings as appropriate for the position

Additional Duties and Responsibilities

1. Respect, understand, and promote Journey Center's mission, values, and goals
2. Complete agency orientation and training(s) to meet job requirements
3. Assume additional responsibilities and perform special projects as needed or directed

Qualifications

1. Bachelors degree or experience working with survivor services or survivors of domestic violence and/or child abuse required
2. Experience in non-profit management or providing supervision preferred
3. Experience working with victims of domestic violence and child abuse preferred
4. Must have and maintain a valid Ohio driver's license and appropriate insurance coverage; Must maintain appropriate driving record
5. Must be available for extended and non-traditional work hours

Knowledge, Skills, Abilities and Personal Characteristics

1. Ability to work in crisis environment with a wide range of people from community professionals, police, clients, and volunteers
2. Computer skills with word processing, data base, e-mail, fax, windows application capabilities
3. Willingness to travel into the community to meet with clients and community partners
4. Ability to address crisis situations which require prompt decision and action
5. Knowledge with respect to safety issues
6. Knowledge of social, emotional, and personal aspects of domestic violence
7. Possess an understanding of client centered approach and client self-determination
8. Working knowledge of community resources available for adult victims of domestic violence
9. Ability to perform job duties with a high degree of initiative and independent judgment
10. Thorough knowledge of rules, regulations, functions, procedures, organization, and policies governing the operations of Journey Center for Safety and Healing
11. Ability to analyze problems and develop plan of action/correction
12. Ability to organize work, engage in a variety of tasks, and consistently meet deadlines
13. Demonstrated sound judgment and outstanding interpersonal skills
14. Emotional maturity, stability, personal integrity, initiative and resourcefulness
15. Commitment to child abuse and domestic violence prevention
16. Experience in and commitment to building and supporting trauma informed organizations committed to equity, inclusion, and advocacy
17. Maintain a positive attitude
18. Ability to incorporate Journey Center's Diversity, Equity and Inclusion value by modeling our work through a lens of equity and anti-racism
19. Ability to incorporate Journey Center's Values into assigned duties

• Empowerment- partner with people as they foster their strength and confidence and express their worth
• Resiliency- Recognize and affirm the ability to overcome traumatic situations with persistence and determination
• Safety- Experience the world without fear and to enjoy relationships based on respect and trust
• Inclusion- Seek, value and learn from the unique perspectives of diverse individuals and to advocate for equal access to opportunities and resources
• Integrity- Honest in our relationships, true to our mission in words and actions, and accountable for saying what we will do and doing what we say
• Connectedness- Collaborate at levels to cultivate respectful, meaningful and supportive relationships that foster growth and well-being

Physical and Mental Demands

1. Communicate with others in person, electronically, or by phone on a consistent basis
2. Regular and predictable attendance

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Journey Center for Safety and Healing. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder's responsibility.