Store Customer Service Specialist

Customer Service Specialists are essential to the success of our retail stores. They work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. Specialists promptly resolve any customer concerns to ensure maximum client satisfaction, maintain high product and visual standards, and consistently meet the store’s sales goals. Location: Store #723832, 7720 Main St., Fogelsville, PA 18051. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and in accordance with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products as needed to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks and assist in making deliveries, as needed. Maintain in-stock and presentable condition in assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal. If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position. Preferred Qualifications Have a valid, unrestricted Driver’s License. Have at least a High School diploma or GED. Have at least one (1) year of experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint-related products. Have previous work experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish. Criminal History Review Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. This access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business, its operations and reputation, and to ensure the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. Compensation and Benefits Compensation decisions are dependent on the facts and circumstances of each case and will affect where actual compensation may fall within the stated wage range. The wage range takes into account factors such as skill sets, experience and training, licensure and certifications, and other business needs. The disclosed range estimate has not been adjusted for any geographic differential. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. #J-18808-Ljbffr