End User Support Analyst - I

End User Support Analyst - I | Ashburn, Virginia, United States [About the Role] Join a dynamic, entry-level IT team as an End User Support Analyst - I, supporting sales operations and system improvements at a leading technology company. Based in Ashburn, VA, or flexible locations, you'll work in a hybrid model with the potential for fully remote work. This is an ideal opportunity for recent graduates or early-career professionals eager to build expertise in data analysis, customer service, and application testing. [Responsibilities] - Review, research, and establish Sales Account & NASP requests using provided tools and data sources - Conduct CLE review and cleanup to ensure unique customer records - Test and accept new GCH application functionality, providing actionable feedback - Deliver exceptional customer service via phone and email - Collaborate with team members to quickly learn new tools and adapt to process changes - Support system testing during evenings or weekends as needed - Consistently meet or exceed service level agreements under tight deadlines [Required Skills and Experience] - 0-3 years of experience in a similar support or analyst role (entry-level welcome) - Proficient in Microsoft Excel and Google Sheets for manual data review and analysis - Strong written and verbal English communication skills - Fast learner with proven ability to master new technologies and workflows - Effective teamwork and adaptability in a fast-paced environment - Willingness to support off-hours testing when required [Preferred Skills] - Customer service background - Data analysis certifications - Bachelor's degree or relevant education - Para-legal knowledge [Benefits] - Competitive hourly rate up to $23.00 - Hybrid work environment with potential for remote flexibility - Exposure to large-scale IT and sales support operations - Opportunities for professional growth and skill development - Collaborative team culture with mentorship from experienced professionals [How to Apply] Submit your updated resume highlighting relevant skills and experience. Qualified candidates will be contacted for a prompt interview process.