Customer Service Program Team Lead DHS ICE

Position Overview:

TRG is seeking a Customer Service Program Team Lead to lead day-to-day delivery of anticipated DHS ICE financial customer operations support.

This Key Personnel role coordinates financial reporting customer activities and technical work with the PM and government stakeholders.

Location: ICE Office of Financial Management headquarters Washington DC. Remote work requires prior government approval; this is not a guaranteed remote position. Travel: As-needed support may include Dallas TX Williston VT or other government-designated sites. Opportunity: Anticipated contract support position; employment is contingent on contract award final staffing assignment and required government approvals.

Key Personnel : Yes.

Key Responsibilities:

• Coordinate daily work recurring financial reporting and customer support across assigned work streams.
• Track plans schedules risks priorities and action items; keep the PM and stakeholders informed.
• Support financial calculations anomaly research annual agreements and fiscal year-end activities.
• Coordinate quality reviews process documentation training and approved system changes.
• Present clear status updates and analyses to senior management and customer representatives.

Availability Requirement:

• Be available in person and by telephone from 8:30 a.m. to 5:00 p.m. Eastern and by email from 7:00 a.m. to 6:00 p.m. Eastern MondayFriday excluding designated federal holidays. Respond within one hour to notifications requesting discussion or problem resolution.
• Current employees and contingent hires may be proposed. Key Personnel must confirm availability and support signed proposal documentation.

Required Qualifications

• Bachelors degree in accounting finance business administration information management IT or computer sciences.
• At least three years of related experience overseeing and managing project/contract operations involving multiple projects tasks or personnel.
• At least three years of professional experience in federal accounting or federal financial management.
• Professional project management certification such as PMP FAC P/PM Level I or equivalent.
• Experience leading comparable federal sector projects and demonstrated project management experience.
• Demonstrated oral and written communication experience with the highest levels of management.
• Technical proficiency in Microsoft Outlook Project PowerPoint Word and Excel.
• U.S. citizenship and fluent written and spoken English.
• Ability to obtain and maintain required ICE fitness approval background investigation and access credentials. An active security clearance does not replace ICE approval.
• Current residence in the United States or its territories and residence there for at least three of the previous five years unless an ICE-approved exception applies.
• Complete required security and applicable privacy training sign required nondisclosure agreements and protect sensitive government information.

Preferred Qualifications:

• TRG preference: Current ICE/DHS fitness approval or an active federal security clearance including Secret. These are preferences not prerequisites.

The Rehancement Group Inc . provides competitive salaries commensurate with education and experience with full options for advancement and a robust benefits program.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Dawn Newton HR and Talent Acquisition Manager at .

Required Experience:

Manager