Technical Support Engineer

Full-time

Staffingine LLC

Redmond, WA

Job Title: Technical Support Engineer – Microsoft SharePoint Or Outlook

Job Type: Full-Time

Location: Redmond, WA (One In-person Round)/3 days Onsite & 2 Days Remote.

Night Shift: 4.30pm PST to 1.30am PST

Looking only for Local Applicant in WA, due to the Nature of the Work...

Immediate Joiner.

Key Responsibilities

Provide technical support for Microsoft SharePoint, Outlook, and related Microsoft 365 applications.
Troubleshoot SharePoint access, permissions, document sharing, synchronization, and site configuration issues.
Diagnose Outlook email delivery, connectivity, profile configuration, synchronization, and performance problems.
Investigate authentication, access, and Microsoft 365 service-related issues.
Troubleshoot SharePoint Online and OneDrive integration issues, including file access and synchronization.
Analyze technical logs, error messages, and diagnostic information to identify root causes.
Assist customers with mailbox configuration, calendar access, shared mailboxes, and email functionality.
Support SharePoint document libraries, lists, collaboration features, and user permissions.
Document technical issues, troubleshooting steps, and resolutions.
Collaborate with internal engineering and escalation teams to resolve complex technical problems.
Maintain high customer satisfaction through clear communication and timely issue resolution.

Required Skills and Qualifications

Hands-on experience supporting Microsoft SharePoint and Microsoft Outlook.
Knowledge of Microsoft 365 applications and services.
Experience troubleshooting SharePoint Online, document libraries, permissions, and collaboration issues.
Strong understanding of Outlook configuration, email synchronization, calendar functionality, and connectivity troubleshooting.
Familiarity with OneDrive, Exchange Online, and Microsoft 365 authentication.
Basic knowledge of networking concepts, DNS, and connectivity troubleshooting.
Strong analytical, problem-solving, communication, and customer-service skills.
Ability to work in a fast-paced technical support environment.

Preferred Qualifications

Experience in enterprise technical support or application support.
Familiarity with Microsoft 365 Admin Center and Microsoft support tools.
Knowledge of PowerShell for troubleshooting Microsoft 365 environments.
Experience handling customer escalations and resolving complex technical issues.

Apply

Vacancy posted 3 hours ago

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