Practice Administrator

Company Description

Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice's purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry.


The practice has five core values; a teamwork focus, a patients first mentality, with the patients' comfort and care our #1 priority. We value kindness and compassion , both within our team and with our patients. We also have an unwavering standard of excellence , challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count , driving performance and efficiency.


Mission of Role

The Practice Administrator leads the day-to-day operations of the dental office, creating a positive and efficient environment for both patients and employees. This role ensures operational excellence in line with the Dental Excellence Group's values and growth strategy.


Performance Indicators:

• Increase in monthly production and collections
• Reduction in employee turnover
• High patient retention and satisfaction scores
• Control of overhead costs within budget
• New patient acquisition aligned with marketing goals

Responsibilities

Leadership & Culture

• Foster a positive culture aligned with the Dental Excellence Group's purpose and values.
• Hire, manage, and develop a high-performing, patient-focused team.
• Support change initiatives and drive team buy-in on company goals.

Operational & Financial Oversight

• Oversee day-to-day office operations, including scheduling, staffing, and resource planning.
• Drive profitability by managing controllables (labor, supplies, maintenance).
• Ensure effective billing, collections, insurance claim processes, and financial reporting.

Patient Experience & Growth

• Monitor patient satisfaction and retention.
• Support marketing campaigns and community outreach to drive new patient growth.
• Hold the team accountable to scheduling and care protocols.

Compliance & Administration

• Maintain compliance with regulatory and internal policies.
• Ensure the facility, equipment, and technology are properly maintained.
• Accurately complete all administrative and reporting tasks.

Core Competencies

Leadership & Interpersonal Skills

• Team-building
• Emotional intelligence
• Conflict resolution
• Likability and communication

Operational & Business Skills

• Financial and administrative acumen
• Results-driven mindset
• Organizational skills
• Resource creation

Growth & Learning

• Coachable and adaptable
• Committed to excellence
• Ability to lead change and continuous improvement