Desktop Support Analyst

Desktop Support AnalystGreat new career opportunity in long-term care pharmacy!The Desktop Support Analyst will be responsible for, but not limited to:Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s)Deliver, setup, and configure end-user desktop & laptop computer hardware, software, printers, BlackBerry cellphones, and peripheralsAssist in maintaining an inventory of IT hardware and software assetsConduct end user technical training as neededAssist other members of the Technical Operations team with hardware/software/network technical assistance as neededCoordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreementsHandle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripheralsAnswer calls and respond to emails related to IT supportUse remote access software to troubleshoot technical problemsUse Service Desk software to manage assigned workload and update the problem tickets with detailed resolutionSetup projectors and video conferencing equipmentAsk questions and listen to end-users in order to validate the issue, explain the problem in a clear and understandable way and provide options for repair or replacementEducation:Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related fieldProfessional Experience:At least 3 + years of hands-on IT experience supporting and repairing PC/desktop hardware issues in a diverse enterprise infrastructure operationOverall technical knowledge, proficient using multiple operating systems including Windows 7, Apple iOS, and some form of Work Order/Incident Management tool. Also, Microsoft Office (Outlook, Excel, etc)Excellent verbal and written communication skillsExcellent customer service skills with ability to interface at all levels of the organizationA+ certification preferredAbout UsPartners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.We are proud to offer:Competitive salariesComprehensive healthcare benefits401(k) retirement planPaid time offOpportunities to advance and grow your careerAnd more!If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.Partners Pharmacy is an Equal Opportunity EmployerEEO/AA/M/F/DV