Customer Account Rep, Key Account

Inside Sales Rep, Key Account

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $3B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• A hybrid in office schedule for qualifying employees
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

Hybrid:

After gaining knowledge of our environment, there is the opportunity for this position to work under our Hybrid schedule working both in the office and remotely.

Under general supervision, the Inside Sales Rep, Key Account, as a member of the Inside Sales Team, provides network infrastructure products and solutions to our customers. Coordinates customer requests with Purchasing, Scheduling/Manufacturing, and Shipping to fill product orders in a timely manner. Establishes relationships with customers to ensure total customer satisfaction and continued business.

Responsibilities:

• Handle and address inbound phone and email inquiries from customers, providing general information and assistance as needed.
• Offer basic technical support and information related to products and services, escalating complex issues to senior team members as necessary.
• Support the creation of quotes and purchase orders by gathering required information and preparing documentation.
• Update customers on the status of their orders, including tracking shipment progress and notifying them of any delays or changes.
• Assist in resolving basic issues related to orders, invoices, and inventory, referring more complex problems to appropriate team members.
• Provide administrative and logistical support to Account Managers to help meet sales targets, including preparing reports and updating sales databases.
• Help facilitate communication between internal departments such as Manufacturing, Purchasing, and Finance to ensure order fulfillment.
• Assist in promoting products through direct customer interactions and marketing materials.
• Offer observations and suggestions for improving customer service processes and workflows.
• Keep up-to-date with basic industry knowledge to better assist customers and support team objectives.
• Comply with the company's environmental, health, and safety policies

Personal Qualities:

• Flexible and adaptable to work in a rapidly changing, fast-paced environment.
• Must be highly motivated with a strong sense of urgency and desire to meet customer expectations.
• Ability to collaborate with other departments to ensure a stellar customer experience.
• Innovative and creative with problem solving skills.
• Demonstrated ability to work at peak performance in keeping the team focus, goals and forecast in the forefront.
• Ability to sense and relate observations into business opportunities.
• Excellent communication skills in both written and verbal form with external and internal contacts.
• Excellent organizational skills, detail-oriented approach and thorough in completing tasks.
• Ability to work independently and as a team member.
• Professional reputation and image required at all times.

Qualifications:

• Associates Degree or Equivalent Experience
• At least six months to one year of experience in a customer service or administrative support role.
• Basic understanding of network infrastructure or data center products is preferred but not required.
• Experience in interacting with customers in a professional manner.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Good verbal and written communication skills.
• Ability to assist with basic troubleshooting and problem resolution.
• Strong attention to detail and organizational skills.

Working Conditions:

• Required to sit for most the day with occasional walking around the facility.
• Manual dexterity used frequently with repetitive finger motion.
• Occasional lifting up to 25 pounds.
• Specific vision abilities include close vision and the ability to adjust focus.
• Salary Range for this role is $58,500- $88,000 per year based on experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.