Customer Service Representative - State Farm Agent Team Member

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Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY: We've proudly served as a State Farm Agency for 17 years, with a dedicated team of 15 professionals across three office locations. We're committed to building a supportive and rewarding work environment, offering valuable perks such as health insurance, retirement benefits, travel incentives, hybrid scheduling, competitive commissions and bonuses.


Agent Hielly Martinez, earned the privilege of becoming a State Farm Agent in 2008, inspired by the work ethic and humility of his immigrant parents. Through hard work, determination, and a passion for helping others, his agency quickly became a top producer and eventually expand to multiple office locations. Mr. Martinez is grateful for the chance to serve his community while creating opportunities for others-especially young adults who, like himself, dream of financial stability and a brighter future.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Hielly Martinez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license (must have or be able to obtain).
• Bilingual Spanish preferred.

Compensation: $45,000.00 - $65,000.00 per year


We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Hielly Martinez - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in 251 E 138th Street Bronx, NY 10451.
• I have been a State Farm agent since 2008.
• I am a proud graduate of Binghamton University.
• We currently have 17 team members at our agency.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Bronze Tablet, and New Agent Program Qualifier
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.