Customer Support Specialist

Job Description: Duties & Responsibilities: Support the MS&S sales team and collaborate with AESSEAL sister organizations to achieve new business development, commercial, and operational objectives. Provide responsive customer support by phone, email, walk-in service, pickup, and delivery; communicate order status, pricing, lead times, and revised delivery dates to customers and internal stakeholders. Process customer transactions accurately and promptly in SAP, including sales orders, invoices, production orders, purchase orders, goods receipts, credit memos, rebills, notification numbers, repair codes, and bills of material. Monitor and progress existing customer orders to ensure customer delivery on time, and, where required, provide internal and external updates on order status. Coordinate with the Workshop and Purchasing teams to meet customer delivery requirements and resolve order, material, or scheduling issues. Commercially and technically assess repairs, prepare repair quotations, and provide quotations for new items using eVE and other approved tools. Use AESSEAL Portal tools, including Quick Quote, Web GA, Drawing Search, the Knowledge Database, CSDS, and eVE, to determine pricing, locate drawings, and confirm material and application information. Enter and maintain customer information and transactions in required customer portals, including Ariba, Coupa, and OpenInvoice. Monitor inventory and stock levels, determine system inventory availability for processing needs, pull items for active orders, and receive daily deliveries by verifying quantities and shelving materials appropriately. Perform quality checks to confirm parts and items are manufactured accurately and meet applicable requirements. Prepare orders for shipment, including boxing, labeling, packing slips, proof-of-delivery documentation, invoices, and other required records. Locate and provide updates on new and repair order inquiries and create required labels for repairs and customer locations. Locate in-house drawings needed for repair or manufacturing activities. Pick up and deliver customer orders, parts, tools, and shop items as business needs require. Assist with seal assembly, repair, and pressure testing when trained and authorized to perform the work. Provide cross-functional support throughout the workday based on operational needs while maintaining customer service and work priorities. Promote customer satisfaction through service excellence and support leadership in reinforcing AESSEAL mission, vision, values, behaviors, and culture. Perform other duties and responsibilities as assigned based on business needs. undefined undefined Health, Safety, Environment, Quality and Ethical Standards: Adhere to all HESQ standards and policies set out by Management. Adhere and demonstrate AES Group ethical standards. undefined Organization: undefined No Direct Reports Required Skills and Qualifications: Ability to: Perform work accurately and thoroughly. Adapt to change in the workplace. Communicate effectively with others using the spoken word. Communicate in writing clearly and concisely. Take care of the customers’ needs while following company procedures. Work at a sustained pace and produce quality work. Focus on a goal and obtain a pre-determined result. Operate standard computer equipment and demonstrate proficiency in Microsoft Office and SAP systems. Use AESSEAL Portal tools effectively, including CSDS, Drawing Search, eVE, and Quick Quote. Education and Experience High School Graduate or GED preferred but not required. Minimum of 1-2 years of related experience; or equivalent combination of education and experience. SAP experience preferred. Prior experience with or knowledge of mechanical seals or pumps preferred but not required. Physical Requirements: PHYSICAL DEMANDS This position works in an open office environment where teamwork is emphasized. As such, regular attendance in the office is an essential function of the role. Other essential functions include: Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression: The ability to communicate information and ideas in speaking so others will understand. Speech Clarity: The ability to speak clearly so others can understand you. Speech Recognition: The ability to identify and understand the speech of another person. Near Vision: The ability to see details at close range (within a few feet of the observer) Physical Demands Lift/Carry Stand O (Occasionally) Walk O (Occasionally) Sit C (Constantly) Reach Outward F (Frequently) Reach Above Shoulder O (Occasionally) Climb N (Not Applicable) Crawl N (Not Applicable) Squat or Kneel O (Occasionally) Bend O (Occasionally) 10 lbs or less O (Occasionally) 11-20 lbs O (Occasionally) 21-50 lbs O (Occasionally) 51-100 lbs N (Not Applicable) Over 100 lbs N (Not Applicable) Push/Pull 12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-51 lbs O (Occasionally) 51-100 lbs N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At AESSEAL® we design and manufacture sealing solutions for a sustainable future. We combine both our own success with environmental protection and being a good corporate citizen. #J-18808-Ljbffr Mechanical Seal and Services