Ready Mix Customer Service Representative

Job Description

Job Description

General Purpose:

Provides exceptional customer service by serving as the primary point of contact for customers placing orders, requesting changes, and seeking support. Responsible for accurate order entry, schedule coordination, customer communication, and ensuring a positive customer experience throughout the order fulfillment process.

Main Responsibilities:

• Cultivate a positive safety culture and promote accountability for safe work practices.

• Answer customer calls and process new orders, modifications, cancellations, and schedule changes.

• Accurately enter and maintain customer order information in company systems.

• Handle a high volume of customer calls while maintaining professionalism and service excellence.

• Analyze customer requests and recommend appropriate solutions to meet customer needs.

• Communicate delivery schedules, order status, and changes to customers in a timely manner.

• Address customer concerns, issues, and service requests and coordinate resolutions with operations and sales teams.

• Promote awareness of value-added products and services offered by the company.

• Work closely with Sales, Administration, Dispatch, and Operations to ensure all procedures are followed and customer expectations are met.

• Ensure accurate project setup and order information for proper execution and billing.

• Process and manage C.O.D. orders as required.

• Document and track key performance indicators (KPIs) related to customer service and order accuracy.

• Maintain professional relationships with internal and external customers.

• Perform other duties as assigned.

Qualifications:

Education

• High School Diploma or GED required.

• Associate's degree preferred.

Experience

• 1+ year of customer service, order entry, sales support, or administrative experience preferred.

• Experience in ready-mix concrete, construction materials, transportation, or related industries preferred.

Knowledge, Skills & Abilities

• Excellent customer service and relationship-building skills.

• Strong verbal and written communication skills.

• Ability to manage multiple customer requests simultaneously.

• Strong attention to detail and data entry accuracy.

• Ability to analyze information and resolve customer concerns effectively.

• Ability to work well under pressure in a fast-paced environment.

• Proficiency in Microsoft Office Suite and department software systems.

• Strong organizational, problem-solving, and multitasking abilities.

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Who we are:

GCC is a world-class company that produces, distributes and markets cement, ready-mixed concrete, aggregates, and innovative products related to the construction industries. We take pride in being a market leader with a culture of innovation, high performance and safety. 

You will love working here because:

At GCC, employees are our most important resource. As a part of the GCC family, you'll be welcomed into a culture that promotes the company vision and internal career growth. We're a sustainable growing company, a great place to work, and a solid investment for our shareholders. Join the family!

An Equal Opportunity Employer

GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

Work Location: In person