Technical Support Specialist

Job Description

Job Description

Our client, an innovative leader in the automotive industry, is seeking a dedicated Technical Support Specialist to join their dynamic team. As a Technical Support Specialist, you will be part of the Customer Support Department supporting the inter-departmental support area within a call center environment. The ideal candidate will demonstrate excellent troubleshooting skills, strong communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Technical Support Specialist

Location: Fort Lauderdale, FL

Pay Range: $18.26

Shift:  Training schedule will be for one month between 9:00am -6:00pm Mon-Fri. Production schedule will be 9:00am - 6:00pm Tue- Sat after training.

What's the Job?

• Respond to service requests, incidents, and reported issues within the set SLAs to ensure prompt resolution
• Field incoming requests made to the service desk via phone, email, and ticketing system, maintaining courteous and efficient communication
• Resolve routine technical problems and escalate complex issues to higher support tiers
• Work independently to troubleshoot and resolve incidents, escalating complaints to upper management when necessary
• Collaborate with team members to foster a friendly, helpful environment and contribute to continuous improvement

What's Needed?

• 2-4 years of experience working in a call center environment
• Excellent computer proficiency and familiarity with troubleshooting tools
• Ability to explain technical issues clearly to both technical and non-technical customers
• Strong troubleshooting and diagnostic skills related to technical issues
• Self-motivated, disciplined work ethic with the ability to work independently and collaboratively

What's in it for me?

• Opportunity to work in a fast-paced, innovative environment within the automotive industry
• Engage in meaningful work supporting a global brand
• Temp to Perm opportunity
• Join a team committed to excellence and continuous growth
• Be part of a company that values diversity and inclusion

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.