Regional Associate

Regional Associate

NYC Housing Authority

Location: Queens

Salary: $44,545.00 $70,000.00

Job Description

The Healthy Homes Department operationalizes environmental hazard compliance efforts at NYCHA. The Office of Mold Assessment and Remediation is responsible for managing performance management, performing quality assurance, and providing technical assistance to support Public Housing Operations for mold remediation at NYCHA. The responsibilities of the Community Associate will include, but are not limited to, the following:

• Use communications tools such as phone, Maximo Asset Management system to coordinate completion of mold and leak work order ticket.
• Communicate effectively with NYCHA residents and NYCHA's Operations team to coordinate scheduling and facilitate repairs.
• Log efforts and communications into Zendesk case tracking platform, while answering OCC's inquiries.
• Log efforts and communications into Zendesk case tracking platform for Healthy Start initiative.
• Evaluate and adjust programs for quality and effectiveness to meet the resident and Authority needs.
• Conduct site visits as required.
• Perform other clerical support duties as assigned, including general recordkeeping.
• Perform other related duties.

Additional Information:

• For NYCHA employees: employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System.

Minimum Qualifications

Qualification Requirements:

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Preferred Skills

1. Familiarity with any of the following: Microsoft Offices, Zendesk

2. Demonstrates ability to communicate clearly and effectively.

3. Knowledge of property management operations, processes, and structure.

4. Ability to work in a high-volume and high-pressure environment.

5. Speaks Spanish or Chinese

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.