IT Core Systems Technician

IT Core Systems Technician

Job Summary:
In this role, you will be responsible for our core banking platforms, helping to manage upgrades, troubleshooting complex issues, and serving as a key technical liaison between our departments and external vendors.

Salary: $29.00- $36.00 Per Hour Depending on Experience
This is an in-office position

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

• Help lead the execution of production schedules, system maintenance, and critical business tasks with a deep understanding of our core technology and protocols.
• Help coordinate and execute core system upgrades, rate changes, and long-term technical planning to ensure 100% data integrity and system reliability.
• Provide expert-level support to staff and members, resolving high-tier technical issues and translating complex problems into clear solutions.
• Proactively monitor vendor service status and lead communication efforts during interruptions to minimize impact on credit union operations.
• Take the lead in auditing and updating team workflows and procedures to improve efficiency and security.
• Partner closely with the broader IT department, particularly the IT Support team, to ensure seamless cross-functional technical service

Qualifications:
Required Skills:

• Minimum of six months in IT systems support or a related field.
• High School diploma or GED required 
• Proven experience with IT systems, including networks, PCs, and data communications
• Demonstrate analytical and problem-solving skills.

Preferred Skills:

• IT systems training preferred. Post-secondary degree or professional certification is encouraged.

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.