Property Claims Specialist Field II

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! Position Summary If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Upon completion of the training program, ideal candidates will transition into a property claims field adjusting position traveling to loss sites that have been damaged by fire, water, weather, or other unexpected events. You may also handle some claims via virtual technology and/or collaborate with vendors. Geo-Salary Information State specific pay scales for this role are as follows: $62,860 to $116,356 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. Perform field inspections at least 50% of work time (company car provided). This will involve traveling to customers’ homes to conduct on‑site inspections, thoroughly investigate coverage and prepare a detailed estimate to efficiently resolve their claims. Handle virtual claims. Use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed. Compare facts gathered during the investigation against the policy to determine coverage of the claim; extend or deny coverage as appropriate. Establish reserve amounts within prescribed settlement authority limits and negotiate settlement of claims; recommend claims that exceed personal authority limits to supervisor for approval. Communicate effectively and timely with insureds and/or their representatives to resolve issues and ensure customer satisfaction. Respond to phone calls, emails, texts, written communication, and adhere to Department of Insurance requirements. Prioritize own responsibilities and manage claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion. Direct, monitor, and review files handled by independent adjusters to conclusion at times. Other functions may be assigned. Qualifications Bachelor’s degree preferred or equivalent combination of education and experience. Valid driver’s license is required. Ability to obtain state‑specific property claims licensing as required. Must successfully participate in and complete formal property claims training program that may take place in person, virtually, or a combination of both. Experience Prior experience using estimating software like Xactimate. Experience in a related field: property claims, customer service, construction, restoration, or mitigation. Proven clear and professional written and verbal communication. Bilingual and/or prior military experience is a plus. 3‑5+ years equivalent industry experience preferred. Knowledge and Skills Work independently with limited or no supervision over daily activities required to investigate, evaluate, write damage estimates, negotiate, and resolve property claims. Passion for outstanding customer service. Make quality decisions based on analysis, wisdom, experience, and judgment, including negotiation. Comfortable with and adaptable to new technology and business tools. Seamlessly transition between inspection methods—including physical, video, or photo—to write a damage estimate. Climb ladders to inspect roofing or attic space and inspect crawl spaces when necessary. Lift and carry up to 50 pounds. Strong organizational, time‑management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes. Work flexible shifts and may be asked to work overtime as needs arise. Drive to and from multiple locations and occasionally outside normal business hours. About the Company At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: Perks and Benefits Competitive compensation Flexibility to work from anywhere in the United States for most positions Paid time off (vacation time, sick time, 9 paid company holidays, volunteer hours) Incentive bonus programs (potential for holiday bonus, referral bonus, and performance‑based bonus) Medical, dental, vision, life, and pet insurance 401(k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance Professional and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Equal Opportunity Employer Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $76,829.00 - USD $142,213.00 /Yr. #J-18808-Ljbffr Mercury Insurance Co.