Patient Care Technician I - PRN (DAYS: 7am to 7pm)

Job Opportunity

CenExel is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process.

Job Summary

Under moderate supervision, this DAY Shift position (7am to 7pm) within the setting of clinical research for individuals with psychiatric diagnosis who are participating in clinical trials. The Patient Care Technician I advocates for clients, ensuring that the clients psychosocial needs are being addressed while participating in clinical trials and assists with retention of clients in research.

Essential Responsibilities and Duties

• Assesses research participants' current psychosocial needs and identifies the case management needs.
• Observes and reports personality and/or behavior changes in subjects to the charge person or charge nurse.
• Interacts closely with clients to assist them in problem solving and to de-escalate subjects who become upset or belligerent.
• Communicates appropriately with subjects while assisting them with ADL's, supplying them with cigarette breaks as allowed in the protocol.
• Provides the subjects with meals and snacks as allowed in the study, ensuring subjects adhere to the protocol specific dietary and smoking restrictions.
• Assists the subjects with meal prep, meal ordering, meal choices, and delivers meals depending on location.
• Assists subjects with laundry and housekeeping tasks as needed.
• Assists with nightly room and equipment checks.
• Assists with dispensing medications (if properly certified) as instructed by MD or Medication Administration Record.
• Communicates with MD in person or over the phone to receive PRN or STAT medication changes as needed for subjects.
• Assists clients with discharge planning as needed.
• Sets key goals to be accomplished with the research participants during their inpatient stay by working with each client to identify and prioritize needs and assisting with needs as relevant.
• Assists with completing discharge summaries for client discharging from the CRU (Clinical Research Unit). Ensures all information, medications, follow-up appointments are accurate, and informs treatment providers, care providers, family, referral sources of discharge.
• Coordinates transportation for discharge, appointments off unit (visit to SSI office, interview for housing), doctor appointments and ensures all calendars are updated with necessary information.
• Assists clients with other miscellaneous needs while on the unit (paying rent, paying bills, checking in with probation officers, purchasing items to maintain ADLs, obtaining clothes from shelters etc.)
• Coordinates, supervises and documents family meetings, case manager visits to the CRU.
• Assists with completion of applications for healthcare coverage, social security and food stamps.
• Develops relationships with the representatives in other agencies to support research participants in attaining services such as housing, additional mental health care, medication, medical resources, financial assistance, legal advocacy, or other as needed.
• Develops and manages weekly groups with inpatient clients focusing on psychosocial needs.
• Updates database upon discharge from CRU and/or study termination to ensure all information about subject (i.e disposition, medication, insurance, etc) is accurate and current.
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Education/Experience/Skills

• Must be able to effectively communicate verbally and in writing.
• Must be a high school graduate or have GED equivalency.
• 0-2 years experience in healthcare.
• Strong team/consensus building skills.
• Ability to effectively resolve conflict and cope with crisis situations.
• Ability to maintain appropriate and professional boundaries with clients and staff.
• Ability to multitask, have meticulous attention for detail, strong organizational and interpersonal skills, ability to demonstrate knowledge and skill in techniques of good clinical judgment, be a team player and be willing to work a flexible schedule.

Working Conditions

1. Indoor, clinic environment.
2. Essential physical requirements include sitting, typing, standing, and walking.
3. Lightly active position, occasional lifting of up to 20 pounds.
4. Reporting to work, as scheduled, is essential.
5. On-site work arrangement.

CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.