Strategic Sales Representative

Industrial Customer Account Manager

Duties and Responsibilities:

• Manage and grow relationships within an assigned portfolio of industrial customer accounts.
• Develop and execute account growth strategies to increase share-of-wallet and customer retention.
• Proactively engage existing and prospective customers through phone, email, video conferencing, and periodic in-person visits.
• Identify, qualify, and pursue opportunities for regulators, control valves, isolation valves, actuators, and related services.
• Establish credibility and build trusted advisor relationships with key customer stakeholders.
• Uncover customer needs, identify potential roadblocks, and develop solutions that drive customer value and business growth.
• Collaborate with outside sales personnel, application engineers, service teams, and operations personnel to deliver customer solutions.
• Follow up on quotations, proposals, and open opportunities to maximize sales conversion.
• Develop strong product, application, and industry knowledge to effectively support customer requirements.
• Utilize Salesforce and other business tools to manage opportunities, customer activities, and sales processes.
• Provide timely responses to customer requests and maintain a high level of customer satisfaction.
• Assist in developing pricing strategies and recommendations to support business objectives.
• Maintain accurate records, activity reports, and sales forecasts.
• Follow all company safety policies and procedures.

Qualifications:

Education/Knowledge:

• BS/BA degree, engineering or associated technical degree preferred.

Experience/Skills:

• A minimum of 1-3 years proven inside sales experience, including selling products and/or services via phone or email, converting prospects remotely, and managing multiple high touch transactions.
• Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.

Desired Skills & Competencies:

• Strong desire to grow business and exceed performance objectives.
• Strategic thinker capable of identifying customer trends, opportunities, and competitive threats.
• Strong relationship-building and customer engagement skills.
• Excellent communication and presentation abilities.
• Effective prospecting and opportunity development skills.
• Ability to balance customer retention activities with growth initiatives.
• Strong problem-solving and consultative selling skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and follow-through skills.
• Self-motivated with a high level of accountability and initiative.
• Comfortable discussing technical products and applications with engineering, operations, procurement, and maintenance personnel.

What Success Looks Like:

• Build long-term customer relationships that create loyalty and preference.
• Consistently identify and develop new sales opportunities.
• Drive growth within existing customer accounts.
• Act as a trusted resource for customers and internal stakeholders.
• Balance strategic account development with day-to-day customer support responsibilities.
• Demonstrate initiative, curiosity, and a passion for winning business.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.