Floor Manager

Grand Banks is seeking a Floor Manager with elevated, high-volume restaurant experience. Floor Managers are an integral part of our collaborative front-of-house team, helping to create exceptional guest experiences and earning industry leading tips.

VENUE


Grand Banks
Grand Banks is a celebrated oyster bar aboard a historic sailboat docked in Tribeca. Named "The Absolute Best Waterfront Restaurant in New York" by New York Magazine and one of the "Best Waterfront Restaurants in the World" by CNN Travel, Grand Banks features sustainably harvested oysters, nautically inspired cocktails, and awe-inspiring views.

DETAILS


Job Overview

Position Summary
The Floor Manager is an ambassador to our community and is ultimately responsible for ensuring an elevated level of customer service. This position reports to the General Manager and assists them in the daily oversight of all Front of House operations.
The Floor Manager is a role model, leader, and problem solver who can make informed decisions and manage the workforce in a timely and thoughtful manner. The Floor Manager must care for guests through a hospitable presence on the floor and through coaching and management of the Front of House staff.

Essential Duties & Responsibilities

• Assist in the achievement of financial goals while ensuring the integrity of the business
• Assist with food and beverage inventories and ordering
• Comply with Crew and Department of Health established sanitation standards, personal hygiene, and health standards; observe proper food preparation and handling techniques and safety protocols
• Comply with Crew safety plan and standards as set forth in training materials
• Conduct DOH walk-throughs and enforce sanitary practices and policies for food handling and overall cleanliness ensuring Department of Health compliance; address all DOH violations immediately
• Ensure extraordinary guest service in all areas; navigate unsatisfied guest concerns while escalating serious issues to upper management
• Execute daily service and reporting; ensure consistency and superiority in food/drink preparation, quality, and service
• Management and execution of daily service and guest satisfaction
• Partner with the General Manager to curate trainings, both initial and continuing staff education; integrate practices to increase operation efficiency with collaborative guidance from upper management
• Perform all POS functions including opening and closing procedures, comps, voids, and table transfers
• Provide friendly, gracious, motivated, detail oriented, and responsive service to create a memorable dining experience for guests
• Uphold established culture and values of Crew

Minimum Qualifications

• Ability to perform essential job functions when working in a high business volume, fast-paced environment
• Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
• Able to lift 30+ lbs.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
• Excellent verbal communication skills
• Fluent in both written and spoken English
• Must love sunsets
• Organizational skills
• Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
• Willingness to work in outdoor climate conditions

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during entire the shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.


Benefits

• Commuter Benefits
• Paid Safe and Sick Leave
• Employee Discount
• Time Away From Work : Seasonal Exempt