Food and Beverage Manager

JOB OVERVIEW: Direct and organize the activities of the Food and Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize hotel Profitability.

REPORTS TO: Director of Operations

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation.

3. Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments, e.g. room service, banquets, kitchen, restaurants, food outlets, etc.

4. Develop, implement and monitor schedules for the operation of all food and beverage outlets, and sub-departments to achieve a profitable result.

5. Participate with Food and Beverage management team in the creation of menus designed to attract a predetermined customer market.

6. Implement effective control of food, beverage and labor costs among all sub-departments to Crescent standards. Review daily time punches and punch edits to ensure they are updated accurately each day and compare to any written time edit logs.

7. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

8. Assist managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.

9. Regularly review and evaluate the degree of guest satisfaction of the individual restaurants and banquet service, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment.

10. Develop operating tools necessary and incidental to modern management principles, e.g. budgeting, forecasting purchase specifications, etc.

11. Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department. Plan and administer a training and development program within the department which will provide well trained associate at all levels.

12. Communicate both verbally and in writing to provide clear direction to staff.

13. Comply with attendance rules and be available to work on a regular basis. Will also be working rotation with the Manager-On-Duty (MOD) program.

14. Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have 4 years of Food & Beverage experience.

Must have the ability to communicate in English.

Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.

Considerable skill in complex mathematical calculations without error.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.