PM Server

Job Description

Job Description

PM Server – The Westin Westminster

Job Summary:
We are seeking a professional and service-oriented PM Server to join our dinner service team at The Westin Westminster. The ideal candidate will have strong knowledge of food and beverage service, the ability to upsell menu items, and a passion for delivering exceptional evening dining experiences.

Responsibilities:

• Greet and seat dinner guests warmly and professionally.
• Take accurate food and beverage orders using the Micros POS system .
• Provide detailed knowledge of dinner menu offerings, wine list, and daily specials.
• Upsell premium items to enhance guest satisfaction and drive sales.
• Deliver food and beverages promptly, ensuring presentation and timing meet Westin standards.
• Anticipate guest needs, monitor satisfaction, and resolve concerns promptly.
• Coordinate with kitchen and bar teams to ensure seamless service.
• Maintain a polished, clean, and professional dining environment.
• Accurately handle payments, following cash-handling and credit card procedures.
• Adhere to food safety and sanitation standards.

Qualifications:

• Previous restaurant serving experience required; fine dining or hotel restaurant experience preferred .
• Familiarity with Micros POS or similar systems strongly desired.
• Strong communication and interpersonal skills with a guest-first mindset.
• Ability to multitask and remain composed during high-volume dinner service.
• Flexibility to work evenings, weekends, and holidays .