Medical Support Assistant (Advanced)

Medical Support Assistant

Help VA Careers - Medical Support Assistant

Schedules patient appointments

Coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and provides the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access

Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge)

Communicates with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of appointments

Manage a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc.

Other assignments at this level include, but are not limited to, participating in team huddles and team meetings to manage and plan patient care

Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs

May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record

Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues

Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions

Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested

Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider

Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor

Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record

Maintaining the confidentiality of information obtained to carry out required duties

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information

Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

Work Schedule: Monday - Friday; 8am - 4:30pm

Telework: Not Available

Virtual: This is not a virtual position

Functional Statement #: 91463A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized