Team Assistant (Administrative)

The Team Assistant, under the general supervision of the Clinical Manager, is responsible for performing administrative and secretarial tasks to support clinical activities. This role aims to alleviate the clerical and administrative tasks from clinical professionals, ensuring an efficient and effective operation

EDUCATION AND/OR TRAINING REQUIRED:

High School diploma or GED required. Additional training in medical terminology and administrative experience in a healthcare environment preferred.

EXPERIENCE/SPECIFIC SKILLS AND ABILITIES REQUIRED:

Requires two years of relevant medical clerical experience to develop skills in medical terminology, office organization, and communication. Proficiency in typing and database management is required. Excellent knowledge of and experience with computer software, including all Microsoft Office products, is essential.

PRIMARY RESPONSIBILITIES:

1. Provides administrative and clerical support for Clinical Manager and the entire team.
2. Receives all incoming telephone calls to the organization, screening these calls, answering questions within the role's responsibilities, and forwarding emails to all clinical managers, RNCM, and the team. Urgent matters will be directed to the appropriate discipline and manager.

1. Responsible for coordinating support activities for the Interdisciplinary Group. This includes processing paperwork during and after meetings, ensuring that all required documents are signed in a timely manner, and submitting paperwork for scanning into patient charts.
2. Maintains team agenda daily with any updates including all admissions and deaths.
3. Scheduling and assigning home health aides to patients, as well as ensuring appropriate coverage when needed.
4. Providing coverage for other Team Assistants during absences or when assistance is required, as determined by the Clinical Manager.
5. Supporting the process of ordering and tracking durable medical equipment.
6. Participating in Quality Assessment and Performance Improvement projects as directed.
7. Setting up and maintaining office files for reports, correspondence, and other information related to team activities.
8. Completes various request forms for office supplies and equipment as directed.

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STANDARDS OF PERFORMANCE:

1. Answer incoming calls and determine the needs of each caller. Respond appropriately to requests within your role, and refer other inquiries to the relevant team members or the Clinical Manager for further assistance. Success in this role is measured by answering calls within two rings, receiving no complaints from patients or families regarding customer service, and effectively communicating call details to the appropriate team member.
2. Provide administrative and clerical support for the team's interdisciplinary weekly meetings. This includes ensuring that all required documents are available for review, properly completed for signature, and filed in a timely manner.