Service Manager

Overview At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our clients and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. Responsibilities The role of the Service Manager is to provide guidance and support to our technical service teams and customers. This position will make necessary recommendations to the various systems to improve performance at our customer facilities. Provide proper support by visiting customer sites to identify potential opportunities for improvement. Ensure customer satisfaction with JBT Marel in responsiveness of technical support. Respond to unplanned events and solve customer technical problems. Be aware of the strengths and weaknesses of JBT products versus the competition by evaluating our competitors’ product performance. Participate in equipment surveys to learn about identifying and correcting areas in customer facilities. With the assistance of senior TSAs, anticipate seasonal trends and warn customers, account managers and technical colleagues of the possible impacts and mitigation measures needed to avoid problems. Maintain open communications with regional TSAs and Account Managers to stay abreast and keep others informed of customer needs, account status, and technical recommendations. Prepare and present technical seminars to customers and potential customers to support our products and services as required by the business or if requested by the Account Managers. Gather relevant industry information and distribute to customers by special bulletins, contact discussions, and emails. Provide support and assistance to R&D personnel during the evaluation of products and services. Provide accurate and objective feedback to R&D personnel on the performance of new and existing products. Direct customer contact across all product lines in providing sales/technical assistance, quotations, service calls, project management, problem resolution, etc. Manage approximate $5.5M annual department budget and an annual sales volume of around $10M, and maximize profitability. Actively manage staff and activity levels to balance absorption and customer satisfaction. Engage with other JBT manufacturing/sales locations and subcontractors for technical information, proposals, projects, and scheduling resources. Coordinate with HR as needed to resolve personnel issues. Spend time in the field with service technicians, customers, and equipment. Maintain safety, responsiveness, customer satisfaction, employee development, training, and morale. Position requires significant travel, primarily within the United States, with some international exposure. Approximately 25–50% of the time will be in the field and the rest of the time in the Visalia, CA office. Requirements / Qualifications Bachelor’s degree in Agriculture, Biology, Horticulture or related discipline. Minimum of 5+ years of experience in technical service, handling chemicals and working with postharvest chemical application systems. Basic understanding of agricultural practices (pre and post-harvest), preferably in citrus processing. Strong technical troubleshooting and problem‑solving skills. Excellent communication and interpersonal skills. Understand and contribute to Food Safety processes. Bilingual in Spanish highly preferred. Comfortable multi‑tasking and pays attention to detail. Conscientious and self‑motivated; able to work without direct supervision. Ability to work independently and as part of a team. Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint). Valid Driver’s License. Willing to work out of town, out of state and internationally if needed. Availability for extended hours, overnights, weekends and/or variable schedules, especially during the processing season (e.g. work 8+ hours per day, up to 7 days per week) if needed. Work Environment / Physical Requirements Ability to work in various conditions, including indoor/outdoor weather, moving industrial machinery, chemicals and fumes, noisy or dusty environments. Ability to sit, stand, walk, reach, climb, squat and step up/down for various amounts of time and paces. Ability to stand or sit for long periods and perform repetitive tasks. Capability to lift, push, pull and move materials, typically up to 50 pounds. Frequent use of hands and fingers for handling equipment and performing tasks. Effective verbal and written communication skills. Salary Estimated annual salary range: $110,000 – $130,000. Starting salary will vary by location, qualifications and prior experience. Benefits Competitive benefits package includes medical, dental and vision coverage and a 401(k) plan. Equal Opportunity Employment JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. #J-18808-Ljbffr