Business Operations Specialist

Business Operations Specialist - Brooklyn, NY Our client is the leading AI-powered Sales & Marketing platform for senior living and healthcare organizations. Their blend of groundbreaking technology and deep industry expertise has made them the most widely adopted AI toolset in the market, used by over 6,500 communities to generate over $2.8 billion. They are looking for a mid-level Business Operations Specialist to help own and scale the internal systems and processes. This is a hands‑on role with real ownership across tools, workflows, and compliance‑related operations. Highlights Strong Salary Bonus ($130K OTE) Full Benefits, 401k, Paid Parental Leave Monthly Tech Stipend Unlimited PTO Tight‑knit company where your voice truly matters Hybrid In-Office/Work From Home Schedule Qualifications 3 years of Business Operations/Revenue Operations within Healthcare SaaS PLUS: Startup Experience SQL Experience: Moderate to Expert Familiarity with SaaS tools, access management, and system integrations AI fluency is essential (ChatGPT, Claude, Codex or similar) Cross‑functional collaboration skills (Finance and CS) Bachelor's Degree Automation Tools: Proven experience in reducing manual hours and driving results Responsibilities Own and manage ticketing and service workflows (e.g., Jira Service Management or similar tools) Support and maintain internal systems (e.g., HRIS, reporting platforms, and data warehouses such as Rippling, Metabase, Snowflake, or similar) Build and maintain basic SQL‑based reporting (joins, aggregations, filters) to support internal teams Identify, design, and implement process improvements and automations to reduce manual work and operational friction Support operational compliance efforts, including SOC 2 readiness, audits, and access control documentation Partner cross‑functionally with all functions to translate operational needs into clear, scalable solutions Create and maintain clear SOPs and documentation for owned systems and workflows Communicate progress, risks, and recommendations clearly to stakeholders #J-18808-Ljbffr