Patient Care Coordinator

Job Description

Job Description

Description

At Northwest Natural Dentistry, we are committed to providing exceptional, patient-centered dental care in a welcoming and comfortable environment. Our team focuses on building lasting relationships with patients through compassion, education, and personalized treatment. We believe every patient deserves high-quality care and an outstanding experience from the moment they walk through our doors.

Position Overview
Northwest Natural Dentistry is seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Schedule
Full-time; schedule will be discussed during the interview process.

What We Offer

• Supportive and team-oriented work environment 
• Opportunity for continued growth and development 
• Competitive compensation based on experience 
• Consistent schedule and work-life balance 

Key Responsibilities

• Greet and check in patients, ensuring a welcoming and professional experience 
• Answer phones and manage appointment scheduling to maintain a productive schedule 
• Verify patient information and maintain accurate records 
• Perform insurance verification and provide basic benefit breakdowns to patients 
• Collect co-pays, balances, and process patient payments 
• Coordinate patient flow and support the clinical team as needed 
• Follow up with patients regarding appointments and treatment 
• Maintain an organized and efficient front office environment 

Skills, Knowledge and Expertise

• Minimum of 1 year of experience in a dental front office role required 
• Experience with dental insurance verification and patient scheduling preferred 
• Familiarity with practice management software is a plus 
• Strong communication and interpersonal skills 
• High attention to detail and organizational skills 
• Ability to multitask and work efficiently in a team environment 
• Positive attitude and strong customer service mindset 

Benefits

• Competitive hourly rate based on experience 
• Paid Time Off (PTO)  
• Medical, dental, and vision insurance options 
• 401(k) with employer matching 
• Professional development and growth opportunities 
• Supportive, team-oriented work environment 
• Modern technology and well-equipped operatories