Special Events Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Special Events Manager is a key member of the Special Events Team, responsible for planning, coordinating, and executing a wide range of events. This role focuses heavily on logistics, cross-functional collaboration, and delivering seamless, high-impact experiences for both customers and internal stakeholders. The Special Events Manager works closely with internal teams and external partners to ensure all events are executed efficiently, align with strategic goals, and meet the highest standards of quality.

Role Description

• Manage the full event lifecycle from initial planning through post-event wrap-up.

• Develop and execute event logistics, including housing lists, catering, registration, and event day schedules.

• Provide on-site event support by managing run of show and resolving issues in real time.

• Act as an on-site contact and decision-maker during events.

• Create and maintain detailed event resumes to ensure alignment and visibility across teams.

• Research and evaluate venues based on availability, feasibility, and event needs.

• Request proposals, review bids, and coordinate vendor agreements and payments.

• Serve as the primary liaison with venues and vendors to communicate requirements and ensure successful execution.

• Ensure alignment with overall event scope, objectives, and messaging.

• Collaborate with leadership on larger initiatives and support the development of new event concepts.

• Strategically plan and execute logistics for assigned events, working both independently and as part of a team.

• Manage event registration platforms, communications, and attendee engagement using Cvent, including registration, onsite check-in, event apps, surveys, and related tools.

• Utilize Asana to track tasks, manage workflows, and coordinate deliverables across events.

• Enhance the attendee experience by incorporating engaging content and leveraging available event tools.

• Track and report event financials based on budgets provided by Project Managers.

• Monitor expenses and ensure alignment with budget expectations.

• Monitor event performance, gather data, and produce detailed reports to provide insights and recommendations for future events.

Behaviors and Competencies

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Creativity: Can apply creativity to complex challenges, collaborate with others to foster creative thinking, and champion creative initiatives.

• Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.

• Emotional Intelligence: Can use emotional information to guide thinking and behavior, manage and/or adjust emotions to adapt to environments or achieve one’s goal(s), and help others do the same.

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Project and Goal Focus: Can create new strategies or visions to enhance project focus and goal achievement.

• Relationship Building: Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.

• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

Skill Level Requirements

• Ability to lead projects from start to finish. - Intermediate

• Ability to thrive in a fast-paced environment while remaining results-driven and accountable. - Intermediate

• Ability to handle a high-volume role and multi-task several projects at once. - Intermediate

• Ability to work effectively within all levels of an organization, both internally and externally. - Intermediate

• Excellent negotiating skills, able to secure favorable terms with vendors and partners. - Intermediate

• Proven experience in managing virtual events, webinars, or digital campaigns. - Intermediate

• Proficiency in using virtual event platforms and digital technologies. - Intermediate

• Ability to act as a mentor and guide a team on assigned projects. - Intermediate

• Ability to present oneself and communicate in a professional manner. - Intermediate

• Highly motivated, positive, dynamic, and confident. Goal-oriented with an ownership mentality. - Intermediate

Other Requirements

• Bachelor’s degree, preferably in business with a focus on marketing, management, or hospitality.

• 5+ years of experience in a leadership role as a team lead or mentor.

• 5+ years of experience planning and managing events, including on-site, virtual, and webinars.

• Experience using Microsoft Excel, Word, PowerPoint, SharePoint, SurveyMonkey, and Microsoft Teams.

• Experience using Cvent and Asana project management tools.

• Ability to travel locally and nationally (approximately 25%).

• Ability to lift up to 50 pounds.

• Flexibility to work extended hours as needed to complete special projects.

The estimated annual pay range for this position is $60,000 - $80,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status