Concierge

Job Description

Job Description

Join our team at Bay Harbor Post Acute and Healthcare Center as a Concierge. 

Proudly supported by Marquis Health Consulting Services  

Full-Time Opportunity Available!

Schedule: 11:00AM - 7:30PM (Some Weekends Needed)

Hourly Range: $24-26/hr (Based On Experience & Incentives) ALL INCLUSIVE

(FT Only) Waive all benefits and receive an extra $3.00 an hour!

Daily Pay Available and More!

At Bay Harbor Post Acute and Healthcare Center , we believe that every interaction creates an opportunity to provide comfort, connection, and a welcoming experience. Guided by our core values of Passion, Respect, and Excellence , the Concierge serves as the first point of contact for residents, families, visitors, and staff—ensuring every guest feels valued, supported, and cared for from the moment they arrive.

Responsibilities for Concierge:

• Ensure room readiness for new admissions

• Greet new admissions on arrival and ensure they are comfortable

• Orient new residents to the Unit and Facility

• Respond to call lights and resident requests for assistance

• Arrange interpretation services as needed

• Make patient stay as comfortable as possible

• Provide extra items and supplies, e.g., blankets, pillows, etc.

• Introduce Hotline and Guest Services Lines to the resident and family

• Run the Ambassador Program

• Work with all relevant departments to communicate resident requests and/or concerns for follow-up and resolution.

• Ensure that resolution has been achieved

• Assist residents in connecting and communicating with their family and friends

• Assist patients in scheduling appointments and transportation

• Promote Recreation activities and encourage/assist residents to attend

• Conduct satisfaction surveys during residents’ stay and post-discharge

• Other assigned duties

Qualifications for Concierge:

• Previous experience in a customer service role required; experience in a LTC setting strongly preferred.

• Strong customer service orientation with a professional presence, positive attitude, and solution-focused mindset.

• Excellent verbal and written communication skills, including professional phone etiquette.

• Ability to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization.

• Experience managing multiple priorities and demands simultaneously in a fast-paced environment.

• Ability to interact effectively with individuals of varying personalities and temperaments.

• Strong initiative and problem-solving skills with the ability to address and resolve immediate concerns appropriately.

• Ability to work independently

• Strong time management skills

• Strong computer literacy skills

Our Core Values in Action

Passion – Creating a warm, welcoming experience for every resident and guest through genuine care and attentiveness.

Respect – Treating all individuals with dignity, courtesy, and professionalism in every interaction.

Excellence – Delivering exceptional front-line service that ensures smooth communication, positive impressions, and an outstanding overall experience.

Benefits for Concierge:  

• Tuition reimbursement

• Employee referral bonus

• Health, vision, and dental benefits

• 401(k) with match

• Employee engagement and culture committee

• Company-sponsored life insurance

• Employee assistance program (EAP) resources

Join our team at Bay Harbor Post Acute and Healthcare Center, a 295-bed Sub-Acute, and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.

Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us

 

The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.