Investigator III

Job Summary Posting ID 18552 – Posted – Health & Human Services Comm – Incident Management – Protective Services – Richmond State Supported Living Center – Not Eligible for Telework – Other Locations (1) – Additional Shifts available (1) – b. $3000 - $4999 per month Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter. The comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, and numerous opportunities for career advancement. Functional Title: Investigator III Job Title: Investigator III Agency: Health & Human Services Comm Department: Incident Management Posting Number: 18552 Closing Date: 09/29/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $3,793.41 – $5,921.25 Pay Frequency: Monthly Salary Group: TEXAS-B-18 Shift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Richmond State Supported Living Center Job Location City: RICHMOND Job Location Address: 2100 PRESTON Other Locations: Richmond Brief Job Description Vehicle investigator performing moderately complex investigative work at State Supported Living Centers (SSLC). Duties include field investigations of abuse, neglect, exploitation (ANE) and injuries involving residents; comprehensive preliminary investigations; follow‑up on external cases through HHSC and Office of Inspector General; coordination with campus administrators during non‑business hours; evidence management; report preparation; testimony at administrative hearings or courts; participation in the Incident Management Team and root‑cause analysis sessions; data entry for unusual incidents; and provision of technical assistance to support the State Operated Facilities mission. Essential Job Functions (EJFs) Attend work on a regular basis, potentially on a rotating, extended shift or overtime schedule. Conduct investigations of reportable incidents and serious injuries, and perform preliminary investigations of unusual incidents to ensure prompt intervention. Collect and review evidence and data, including direct observations, video surveillance, and witnesses. Evaluate, analyze, summarize, and document investigative findings; prepare reports and communicate findings to supervisory staff. Work effectively with external agencies (HHSC, state office, law enforcement, HHSC‑PI, etc.) to complete collaborative investigations. Coach new investigators and serve as a resource. Track and coordinate actions following unusual incidents, serious client injuries, and abuse/neglect allegations; report to required agencies. Assist with training new investigators and reviewing their techniques. Participate in daily meetings related to ANE, peer‑to‑peer aggression, and falls; follow up on identified issues. Participate in work groups and committees related to incident management and root‑cause analysis. Review policies, procedures, and regulations; provide recommendations for improvements. Maintain, track, and analyze data for management reports such as trend analysis; participate in audits and inspections. Assist with disaster response or continuity of operations (COOP) as required. Knowledge, Skills and Abilities (KSAs) Knowledge of state and federal laws and Intermediate Care Facility rules related to State Supported Living Centers. Knowledge of laws and regulations related to protection from harm and residential rights. Knowledge of investigative principles, techniques and procedures. Proficiency with computer software including Word, Excel, and Outlook. Interviewing and negotiation techniques. Records searching to retrieve information. Formulation of comprehensive investigative reports. Critical thinking, problem solving and research. Effective communication and interview skills. Emotional control and stress management. Conduct investigations, interpret and apply laws, and work collaboratively with investigators and agencies. Prepare concise executive‑level investigative reports. Testify in hearings and court proceedings. Direct and utilize assistance of other staff to complete investigations. Train other investigators. Initial Screening Criteria Graduation from an accredited high school or GED. Graduation from an accredited four‑year college or university with major coursework in criminal justice or a related field (preferred). Experience in investigative work such as planning, coordinating, leading, or conducting investigations, or experience in quality assurance reviews. Registrations, Licensure Requirements or Certifications None Additional Information Applicants must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks including CANRS, Nurse Aide, Medication Aide, Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE). Males aged 18‑25 must register with the Selective Service. All employees are subject to random drug testing. Flexibility in work hours, overtime, extended hours, weekends, and holidays is required. All applicants must be at least 18 years of age to be considered for employment at a state‑operated facility. Employment Eligibility Applicants must comply with background and work‑eligibility checks, including I‑9 documentation and E‑Verify. #J-18808-Ljbffr