Call Center Representative

Job Description

Job Description

Description

Employees are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Employees will be expected to be presenting a positive, professional image while meeting or exceeding customer expectations.

Essential Functions/Responsibilities:

·Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.

-Recognize sales opportunities and refer clients to sales associates

·Remain current on products, services, policies and procedures

·Resolve customer inquiries or issues with respect to any loan product

-Resolve customer issues through account research and utilization of support materials and resources

·Perform customer account transaction and maintenance activities accurately

·Strive for first contact resolution of customer inquiries, transactions and problem resolution

·Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Metrics they're held to:

-amount of time in queue (limited)

-quality team pulls 8 random calls per month to look for a 95% score based on the criteria they will discuss during training to ensure the calls are good quality (this score is not measured on a script that they use or anything but more the interaction with the customer).

-hold time (ex: leaving the customer on hold less than 3 minutes is preferred)

-based on your performance after 6 months, you are eligible to work remote.

Skills

Customer service, Banking Experience

Top Skills Details

Customer service

Additional Skills & Qualifications

·1+ years of experience working in a high call volume service center

·Strong interpersonal, verbal and written communication skills

This is a Contract to Hire position based out of Hamilton, OH.

The pay range for this position is $16.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Hamilton,OH.

This position is anticipated to close on Sep 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.