Restaurant General Manager - Buffalo Wild Wings GO

Job Description

Job Description

Compensation: $21.00 per hour + overtime + monthly performance bonuses

Potential Annual Earnings: Up to approximately $65,000

Schedule: Full-Time | Approximately 50 hours per week

Job Type: Hourly, Non-Exempt

Monthly Bonus: Up to $375 based on restaurant performance

About the Position

Buffalo Wild Wings GO Kensington is seeking an experienced, motivated, and results-driven Restaurant General Manager to lead our restaurant's daily operations.

We are looking for a hands-on leader with a strong background in the Quick Service Restaurant (QSR) industry who understands how to manage employees, maintain food safety standards, control costs, deliver excellent customer service, and drive restaurant profitability.

This is not simply a shift management position. We are looking for someone who will take full ownership of restaurant operations, lead by example, solve problems independently, and maintain high standards without constant supervision.

The ideal candidate is organized, dependable, accountable, and passionate about building a successful restaurant and developing a strong team.

Key Responsibilities

Restaurant Operations & Leadership

• Oversee all daily restaurant operations, including opening, closing, and shift execution.
• Ensure efficient operations during lunch, dinner, late-night, and peak business periods.
• Maintain consistent food quality, speed of service, order accuracy, cleanliness, and guest satisfaction.
• Lead by example by working alongside team members when needed.
• Ensure compliance with Buffalo Wild Wings GO brand standards, operational procedures, and company policies.
• Identify operational inefficiencies and implement solutions to improve performance.
• Maintain restaurant equipment, organization, and overall appearance.
• Independently handle day-to-day operational challenges while keeping ownership informed of significant issues.

Employee Management & Development

• Recruit, interview, hire, train, schedule, and supervise restaurant employees.
• Build and maintain a reliable, productive, and accountable team.
• Create effective weekly employee schedules based on sales forecasts and labor budgets.
• Monitor employee attendance, punctuality, productivity, and performance.
• Provide ongoing coaching, feedback, and corrective action when necessary.
• Ensure employees follow company policies, uniform standards, and operating procedures.
• Develop shift leaders capable of independently managing successful shifts.
• Foster a positive, respectful, professional, and team-oriented work environment.
• Address employee concerns promptly and professionally.

Food Safety, Cleanliness & Compliance

• Maintain strict compliance with all health department regulations, EcoSure requirements, and Buffalo Wild Wings GO food safety standards.
• Ensure proper food preparation, temperature control, storage, cooling, thawing, and product rotation.
• Verify accurate date labeling and adherence to product shelf-life requirements.
• Ensure sanitizer solutions are tested and maintained at required concentrations.
• Maintain clean and sanitized food preparation surfaces, equipment, fryers, refrigeration units, and storage areas.
• Conduct daily food safety inspections and immediately correct deficiencies.
• Enforce proper employee hygiene, handwashing, and safe food handling practices.
• Keep the restaurant inspection-ready at all times, not just when an inspection is expected.
• Maintain appropriate documentation and required food safety records.

Inventory Management & Cost Control

• Manage food and supply ordering, receiving, inventory counts, and storage.
• Verify deliveries for accuracy and promptly report shortages or discrepancies.
• Monitor inventory levels to prevent unnecessary shortages, waste, and overordering.
• Ensure employees follow established recipes, portions, and food preparation standards.
• Identify and reduce food waste, inventory discrepancies, and preventable losses.
• Monitor food cost performance and implement corrective measures when necessary.
• Maintain organized storage areas and ensure proper FIFO inventory rotation.

Labor Management & Financial Performance

• Monitor labor expenses and maintain staffing within approved labor budgets.
• Build schedules that balance operational needs, customer service, and profitability.
• Control unnecessary overtime while ensuring adequate restaurant coverage.
• Review daily and weekly sales performance, labor percentages, food costs, and operational expenses.
• Monitor cash handling, deposits, refunds, discounts, and register reconciliation.
• Identify opportunities to improve restaurant efficiency and profitability.
• Work with ownership to establish and achieve operational performance goals.

Customer Experience & Sales Growth

• Deliver outstanding customer service and maintain a welcoming restaurant environment.
• Resolve customer complaints professionally, fairly, and promptly.
• Ensure accurate preparation and timely completion of dine-in, pickup, takeout, and third-party delivery orders, as applicable.
• Monitor customer feedback and implement improvements.
• Identify opportunities to increase restaurant sales and repeat business.
• Help grow catering orders, large group orders, and relationships with nearby businesses and organizations.
• Encourage appropriate upselling and promotion of restaurant specials, combos, and party bundles.

Communication & Accountability

• Maintain consistent and professional communication with ownership.
• Provide accurate updates regarding restaurant performance, staffing, maintenance, and operational concerns.
• Complete required reports, checklists, inventories, and assigned tasks on time.
• Proactively identify issues before they become larger problems.
• Follow through on commitments without repeated reminders.
• Take responsibility for restaurant results and demonstrate strong professional judgment.

Required Qualifications

• Minimum 3 years of experience in a QSR or fast-casual restaurant environment.
• Minimum 2 years of restaurant management experience , preferably as an Assistant General Manager, General Manager, or equivalent.
• Proven experience supervising employees and managing daily restaurant operations.
• Strong understanding of food safety, sanitation, labor management, inventory, and cost control.
• Experience creating employee schedules, managing performance, and training team members.
• Ability to perform effectively in a fast-paced restaurant environment.
• Strong leadership, communication, organizational, and problem-solving skills.
• Comfortable using restaurant POS systems, scheduling tools, inventory systems, and basic performance reports.
• Availability to work approximately 50 hours weekly, including evenings, weekends, and holidays as business needs require.
• Ability to perform essential restaurant duties, including extended periods of standing and lifting up to 40 pounds, with reasonable accommodations where applicable.
• Reliable transportation and consistent punctuality.

Preferred Qualifications

• Previous management experience with a recognized QSR brand such as Chipotle, Wingstop, Five Guys, Chick-fil-A, McDonald's, Wendy's, Popeyes, Taco Bell, or similar concepts.
• Previous experience as a Restaurant General Manager or Assistant General Manager.
• ServSafe Food Protection Manager certification or equivalent.
• Experience with high-volume takeout, pickup, and third-party delivery operations.
• Experience managing labor percentages, food costs, inventory variance, and restaurant profitability.
• Demonstrated ability to improve restaurant performance, inspection results, customer satisfaction, or employee retention.
• Experience developing shift leaders and building high-performing teams.

Compensation & Benefits

• Starting Pay: $21.00 per hour.
• Overtime: $31.50 per hour for eligible overtime hours, subject to applicable overtime rules.
• Schedule: Approximately 50 hours per week.
• Monthly Performance Bonus: Opportunity to earn up to $375 per month.
• Potential Annual Earnings: Approximately $65,000, including scheduled overtime and maximum performance bonuses.
• Paid training and professional development.
• Opportunities for career advancement based on performance and business growth.

Monthly Performance Bonus Program

Eligible managers may earn up to $375 per month based on measurables.

Bonus eligibility and payments are subject to the company's written performance incentive policy. Bonuses are not guaranteed.

What Success Looks Like

We expect our General Manager to create a restaurant where:

• Food safety standards are consistently maintained, and the restaurant is always inspection-ready.
• Employees are properly trained, productive, professional, and accountable.
• Restaurant shifts run smoothly without constant oversight from ownership.
• Labor costs, inventory, and food waste are consistently managed.
• Customers receive accurate orders, quality food, and excellent service.
• Operational issues are identified and resolved proactively.
• Employee scheduling, ordering, reporting, and daily responsibilities are completed accurately and on time.
• Restaurant sales, customer loyalty, and overall profitability continue to improve.

The Ideal Candidate

We are seeking a hands-on leader, not someone who simply manages from the office.

The right candidate takes initiative, leads by example, holds themselves and their team accountable, and treats the restaurant's success as a personal responsibility.

You should be comfortable making decisions, handling challenging situations, developing employees, controlling expenses, and delivering results.

If you have a proven background in QSR management and are looking for an opportunity to take ownership of a restaurant's performance, we encourage you to apply.

Apply today to join the Buffalo Wild Wings GO Kensington management team!

We are an equal opportunity employer and consider qualified candidates in accordance with applicable federal, state, and local employment laws.