Sr. Executive Technology Support Lead

Company Description The Wonderful Company is committed to providing high-quality, healthy, and iconic brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet. The Wonderful Company is committed to providing high-quality, healthy, and iconic brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos and helping improve the lives of the people who live and work in the places where we operate. Ranked No. 1 on the 2025 PEOPLE® Companies That Care list and one of Fortune® magazine’s “100 Best Companies to Work For” in the U.S., The Wonderful Company is continually recognized for its dedication to the well-being of its workforce, their communities, and the planet. Job Description Own end-to-end technology support for senior executives across office, remote work, travel, residences, executive meetings, events, and off-sites. Serve as the primary technical escalation point and trusted advisor for executive leadership, Executive Assistants, and their teams. Provide responsive on-call support to onsite and remote users, including evening and weekend coverage through an established rotation. Act as a subject matter expert across Apple and Microsoft endpoints, mobile devices, collaboration, network, security, cloud, SaaS, conferencing, and smart-device technologies while adhering to company policies and standards. Lead complex executive technology and infrastructure initiatives, including site build-outs, network and AV architecture, technology deployments, and upgrades, in coordination with cross-functional teams, vendors, and business partners. Provide proactive setup, testing, monitoring, and support for high-priority meetings, board meetings, leadership off-sites, and company events to deliver a seamless executive experience. Troubleshoot complex issues, perform root cause analysis, track corrective actions, and implement preventive controls to reduce recurrence and operational risk. Build trusted cross-functional relationships and coordinate escalations across internal teams and external vendors through resolution. Perform installations, replacements, upgrades, zero-touch deployments, device pairing, data migration, configuration validation, and other hardware and software tasks with exceptional attention to detail across every supported platform. Architect, implement, and operate secure custom solutions and automations, including AI-powered workflows and tooling, to improve quality, consistency, and scalability of executive support operations. Coordinate with engineering teams to enable executive product testing, structured feedback, and secure technology pilots. Deliver white-glove residential technology support across multiple locations, including networking, AV, endpoint devices, conferencing, Apple products, wearables, connected smart systems, and home automation platforms. Plan and execute executive travel technology, including advance logistics, secure international deployments, restricted-environment readiness, and coordination. Create and maintain configuration standards, operational runbooks, support procedures, knowledge articles, and end-user training documentation; establish redundancy and train secondary coverage. Mentor team members, strengthen team capability, support operational continuity, and provide leadership coverage as needed while exercising exceptional judgment, discretion, confidentiality, composure, empathy, and executive presence. Provide expert-level support for the Apple ecosystem, including iPhone, iPad, Apple Watch, iOS, iPadOS, watchOS, Apple IDs, iCloud services, device enrollment, mobile applications, accessories, connectivity, synchronization, backup, and secure configuration. Support executive wearables and smart devices, including Oura Ring and related applications, pairing, synchronization, notifications, firmware, connectivity, privacy settings, and integration with supported mobile platforms. Respond with a high level of urgency, take immediate ownership of executive-impacting issues, communicate status clearly, and drive incidents through resolution with disciplined follow-through and minimal disruption. Anticipate executive needs by identifying risks, validating critical configurations in advance, maintaining ready-to-deploy backup equipment, and confirming end-to-end functionality before important meetings, travel, and events. Apply meticulous attention to detail across hardware, operating systems, applications, accounts, accessories, networks, conferencing, security controls, and cross-platform integrations to ensure a consistent and reliable experience. Qualifications 5+ years of direct experience supporting senior executives 5+ years of experience supporting and troubleshooting Windows 11 and the Apple ecosystem, including iPhone, iPad, Apple Watch, iOS, iPadOS, watchOS, Apple IDs, iCloud services, accessories, and mobile device management 5+ years of experience supporting Microsoft 365, Exchange Online, Microsoft Teams, Zoom, and related productivity and collaboration platforms Extensive experience working under pressure in a fast-paced executive support environment, with demonstrated urgency, accountability, discretion, and attention to detail Demonstrated experience supporting wearables and connected smart devices, including Oura Ring, device pairing, synchronization, firmware, mobile application integration, connectivity, and privacy settings Strong cross-platform troubleshooting capability across Apple, Microsoft, mobile, conferencing, network, AV, cloud, SaaS, security, and smart-home technologies Proven ability to prioritize multiple executive-impacting issues, communicate clearly with technical and nontechnical stakeholders, and drive work to completion with minimal supervision Exceptional customer service, executive presence, emotional intelligence, adaptability, resourcefulness, and commitment to continuous learning Experience supporting residential home automation and control systems, including Lutron and Crestron Pay Range: $135,000 - $200,000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience. Additional Information Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com. Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. The Wonderful Company is a privately held $6 billion global company headquartered in Los Angeles, with more than 10,000 employees worldwide. Founded by Lynda and Stewart Resnick, Wonderful produces some of the world’s most recognized healthy food and beverage brands, including FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN, Lewis Cellars, and Landmark wines. The company also operates Neptune Pacific, a shipping and supply chain company serving the Pacific, and Wonderful Real Estate, which develops and manages industrial properties in California’s Central Valley. To date, the Resnicks, along with their foundations and The Wonderful Company, have committed more than $2.5 billion to philanthropy and community investment primarily where its employees live and work. Wonderful is regularly named one of Fortune’s “100 Best Companies to Work For” and ranked No. 1 on PEOPLE magazine’s Companies That Care list. #J-18808-Ljbffr The Wonderful Company LLC