Technical Writer

Job Title: Technical Writer (Knowledge Management)

Location: Remote


Job Description:

Hanwha Vision America (HVA), is an affiliate of the Hanwha Group, a Fortune Global 500 company. HVA is an industry-leading provider of advanced network video surveillance products, including IP cameras, storage devices, and video management systems founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across a wide range of industry verticals including retail, transportation, education, banking, healthcare, hospitality and airports.

Hanwha Vision America (HVA) is seeking a skilled Technical Writer focusing on the security industry to join our team. The ideal candidate will possess strong communication skills, a deep understanding of security technologies such as IP cameras, NVRs, and VMS software. Must have a proven track record of creating clear, concise and technically accurate how-to guides for users of varying experience levels. Reporting to the Knowledge Manager, the Technical Writer will be crucial in ensuring our products are accompanied by comprehensive and user-friendly documentation.

Responsibilities for Technical Writer:

• Develop clear and comprehensive how-to guides, user manuals, and technical documentation for our security products, including IP cameras, NVRs, and VMS software.
• Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels.
• Collaborate with subject matter experts to gather information and ensure the accuracy of technical content.
• Ensure that documentation includes accurate technical instructions.
• Edit and proofread documentation to ensure accuracy, consistency, and adherence to company standards.
• Work closely with cross-functional teams, including product management, technical support, and sales, to gather information and ensure documentation meets the needs of end users.
• Respond promptly to feedback and update documentation accordingly to address user needs and improve overall usability.
• Stay abreast of products, best practices, and emerging technologies to ensure documentation remains relevant and up-to-date.
• Write and organize troubleshooting guides, FAQs, and best practices documentation to assist users with common issues and maximize product effectiveness.
• Incorporate diagrams, illustrations, and other visuals to enhance understanding of installation steps, product layouts, and system configurations.
• Regularly gather feedback from users and support teams to improve documentation quality and relevance.

Skills and Work Experience:

• Possess 3-5 years of experience as a Technical Writer
• Proven ability to create clear, concise, and user-friendly technical documentation with meticulous attention to detail and user focus.
  • 3 writing samples required
• Excellent written (grammar, spelling, punctuation) and verbal communication skills.
• Strong attention to detail and ability to adhere to deadlines.
• Strong organizational skills with the ability to manage multiple projects and prioritize documentation needs effectively.
• Demonstrated ability to work with minimal supervision while maintaining high standards of quality and attention to detail.
• Proficiency in Microsoft Office Suite and documentation tools.
• Experience in Zendesk, Service Now, or other Ticketing/Knowledge Systems.
• Minimum 2 years of experience within the security industry for IP cameras, NVRs and VMS software. (Preferred)

Working Conditions and Physical Demands:

• Prolonged sitting and/or standing for long periods of time
• Ability to lift 25lbs occasionally
• Occasional Travel to Hanwha Office locations for training
• Occasional Travel to trade shows
• Occasional Travel to customer sites
• Perform activities on the computer for a minimum of 8 hours
• Ability for remote employees to create a lab environment in the workspace
• Ability to perform physical installation of products occasionally