Sales Lead/Keyholder

Job Title

Initiating and developing customer relationships, and resolving customer service issues.

Working a POS to tender sales, make exchanges, refunds, transfers, etc.

Reach or exceed store sales goals and motivating sales staff to reach or exceed store sales goals.

Following and enforcing store policies with customers and employees.

Merchandise displays, signage, to promote sales.

Cleanliness and overall store appearance.

Tags merchandise and double checks for errors or corrections.

Calculates sales discounts.

Maintaining inventory and store supply levels.

Ensuring required store opening and closing duties are complete.

Delegating daily tasks to associates and supervising associate activities while acting as the Manager on Duty.

Communicating with and assisting the Store Manager with any and all operations of the store.

Special projects as assigned.

Skills & Abilities

Ability to effectively communicate orally and in writing with customers and employees.

Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and common fractions.

Identifies and resolves problems in a timely manner and gathers information.

Ability to perform basic computer functions and utilize POS, email, and Microsoft Office products (Excel & Word)

Proactively takes initiative in seeking opportunities for improvements and to provide support and assistance

Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Schedule Requirements

Ability to work 16+ hours per week

Ability to work 2 closing shifts per week

Ability to work 2 Saturdays per month (Full or part day)

Ability to work 2 Sundays per month from open to close (11:45am - 6:15pm)

Physical Demands

Must be able to stand and walk 4-5 hours at a time.

Must have ability to view a computer screen accurately.

The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 100 pounds with the assistance of another employee.

Education & Experience

1-2 years previous retail sales experience.

High School Degree or equivalent