Sales Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top‑tier service, The Elms offers a unique and rewarding work environment.

As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people‑first culture, The Elms Hotel & Spa is the perfect place to grow your career.

What you will have an opportunity to do: At The Elms Hotel & Spa, we believe every guest interaction is an opportunity to create something memorable. For more than 130 years, guests have escaped to The Elms to reconnect, celebrate life's milestones, and experience genuine hospitality. Behind every unforgettable stay is a dedicated team working together to deliver exceptional service. We're looking for an organized, energetic, and hospitality‑driven Sales Coordinator to become an integral part of our Sales & Marketing team. This position is ideal for someone who thrives in a fast‑paced environment, enjoys building relationships, pays close attention to detail, and takes pride in helping create seamless experiences for both our guests and our team. As the Sales Coordinator, you'll serve as the operational backbone of the sales department, partnering closely with the Director of Sales & Marketing, Sales Managers, Event Planning Managers, and hotel leadership. From supporting weddings and corporate events to assisting with marketing initiatives and ensuring every detail is executed flawlessly, no two days are ever the same. If you're passionate about hospitality, enjoy working with people, and are looking for an opportunity to grow your career with one of the Midwest's most iconic resorts, we'd love to meet you.

What You'll Do

As our Sales Coordinator, you'll play a vital role in supporting the daily success of the Sales & Marketing Department by:

Sales & Guest Experience

Serve as the first point of contact for incoming sales inquiries, qualifying leads and connecting guests with the appropriate Sales Manager.

Create a welcoming first impression for prospective clients while building excitement for their upcoming experience at The Elms.

Assist with contracts, proposals, banquet event orders, estimates, rooming lists, and client correspondence.

Coordinate guest amenities and VIP arrivals to ensure personalized experiences.

Assist with group reservations and accurately enter rooming lists for upcoming groups.

Support the sales team during weddings, meetings, and special events as needed.

Sales Operations

Provide direct administrative support to the Director of Sales & Marketing.

Utilize the sales system daily to maintain accurate client information, bookings, and reporting.

Audit contracts, turnovers, group resumes, and upcoming arrivals to ensure accuracy and seamless execution.

Update the sales system following events, including actualized revenue and event details.

Prepare weekly and monthly sales reports, lead recaps, pace updates, and departmental reporting.

Coordinate sales kits, collateral, office supplies, and departmental organization.

Oversee the hotel's charitable donation request process.

Marketing Support

Assist with marketing initiatives and special promotions alongside the marketing team.

Help coordinate creative materials, collateral, and promotional campaigns.

Maintain updated sales collateral and digital marketing resources.

Collaboration

Represent the Sales Department in internal meetings and collaborate closely with Operations, Food & Beverage, Spa, Front Office, Revenue Management, and Executive Leadership.

Help ensure seamless communication between departments before, during, and after group events.

What We’re Looking For

We're looking for someone who is:

Passionate about hospitality and creating memorable guest experiences.

Exceptionally organized with outstanding attention to detail.

A proactive problem solver who takes initiative.

Professional, polished, and confident communicating with guests, clients, and leadership.

Comfortable managing multiple priorities in a fast‑paced environment.

A collaborative team player who enjoys supporting others.

Proficient with Microsoft Office and eager to learn hotel sales systems.

Previous hotel, resort, event, or hospitality experience is preferred but not required.

What are we looking for?

Why The Elms?

Joining The Elms means becoming part of a team that values collaboration, creativity, and genuine hospitality.

You'll have the opportunity to work alongside experienced hospitality professionals while helping create weddings, meetings, and resort experiences that guests remember for years to come.

Whether you're assisting with a once-in-a-lifetime wedding, supporting a corporate retreat, or helping bring a new marketing campaign to life, you'll play an important role in shaping the guest experience at one of Missouri's most historic luxury resorts.

Compensation: $23.00 - $26.00

Pyramid Global Hospitality is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.

As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere. We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people‑first culture, The Elms Hotel & Spa is the perfect place to grow your career.