Automotive Service Advisor / Service Writer

Job Description

Job Description

Experienced Automotive Service Advisor / Service Writer

Cars Plus Auto Repair – Conroe, TX

Pay: $19–$22 per hour, plus monthly performance bonuses
Schedule: Monday–Friday | Full-Time

About Cars Plus Auto Repair

Cars Plus Auto Repair is looking for an experienced Automotive Service Advisor / Service Writer to join our team. We are an established independent automotive repair shop looking for a knowledgeable, dependable, and motivated professional who understands the automotive repair industry and knows how to deliver an excellent customer experience.

We are looking for someone with 3–5 years of automotive service advisor experience who can confidently handle customer interactions, write accurate repair orders, communicate with technicians, and help keep daily shop operations running smoothly.

This is an important position within our business. The right person will work directly with the owner and our technicians and play a significant role in maintaining customer relationships, shop productivity, and profitability.

Responsibilities

• Greet customers, listen to their concerns, and professionally handle service inquiries.
• Accurately document vehicle complaints and open repair orders.
• Use Tekmetric to manage repair orders, estimates, inspections, customer communications, and workflow.
• Communicate with technicians regarding diagnostic findings and recommended repairs.
• Prepare accurate repair estimates and clearly explain recommended services to customers.
• Present maintenance recommendations and additional repair needs professionally.
• Follow up with customers on estimates and pending repair approvals.
• Keep customers informed about repair progress, parts availability, and completion times.
• Coordinate daily workflow and repair priorities with technicians and the owner.
• Assist with parts coordination and repair scheduling.
• Maintain accurate repair orders, customer records, and service documentation.
• Monitor repair order progress and help ensure vehicles are completed efficiently.
• Build strong customer relationships and encourage repeat business.
• Contribute to shop productivity, profitability, and overall customer satisfaction.

Qualifications

• 3–5 years of automotive service advisor or service writer experience preferred.
• Previous experience using Tekmetric is strongly preferred.
• Familiarity with digital vehicle inspections, estimates, repair orders, and shop management software.
• Strong understanding of general automotive repair and maintenance.
• Ability to understand technician recommendations and explain repairs in terms customers can understand.
• Experience preparing estimates and managing repair orders.
• Confident discussing repair recommendations, pricing, and customer approvals.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple repair orders.
• Ability to work independently, prioritize responsibilities, and follow through.
• Professional attitude, dependability, honesty, and attention to detail.
• Valid driver's license and acceptable driving record.

ASE certifications and additional automotive training are a plus.

Compensation

• Competitive hourly pay of $21–$23, depending on experience and qualifications.
• Monthly performance-based bonus opportunity of up to $600.
• Compensation structure designed to reward productivity, profitability, customer satisfaction, and overall contribution.
• Opportunity for compensation reviews based on performance and experience.

Schedule

• Full-time position.
• Monday–Friday.
• Consistent weekday schedule.

What We Offer

• An established independent automotive repair business.
• Direct communication and working relationship with the owner.
• A supportive, team-oriented work environment.
• A position with meaningful responsibility and the opportunity to make a difference.
• A company that values experience, professionalism, customer relationships, and quality workmanship.
• The opportunity to contribute to the continued growth and success of the business.

The Person We Are Looking For

We want someone who takes pride in their work, understands the importance of customer trust, and knows how to keep a service department organized and productive.

The ideal candidate is confident working with customers, knowledgeable about automotive repair, comfortable communicating with technicians, and motivated to help the business succeed.

We value people who take initiative, follow through on their responsibilities, work well with others, and treat customers and coworkers with professionalism and respect.

If you have automotive service-writing experience and are looking for a position where your knowledge, work ethic, and contribution are valued, we would like to hear from you.

Apply today to join the team at Cars Plus Auto Repair in Conroe, Texas!

About CARS Plus! Auto Repair

At CARS Plus! Auto Repair, our passion for cars runs in the family. Owner JR Cruz grew up surrounded by the auto repair world. His father has been a lifelong technician, and many of his family members have worked in the industry. From a young age, JR knew that working on vehicles was his true calling. After years of learning the trade and honing his skills, JR took the leap and purchased his shop in 2019. Seeing the opportunity to grow, he expanded with a second CARS Plus! Auto Repair facility in 2024.

CARS Plus! Auto Repair specializes in all makes and models, from European luxury vehicles to JDM imports, diesel trucks, American sports cars, and everything in between. Our team shares the same level of enthusiasm for vehicles, and we’ve built a shop culture centered on expertise, integrity, and genuine care.

Company Description

About CARS Plus! Auto Repair\r\r\rAt CARS Plus! Auto Repair, our passion for cars runs in the family. Owner JR Cruz grew up surrounded by the auto repair world. His father has been a lifelong technician, and many of his family members have worked in the industry. From a young age, JR knew that working on vehicles was his true calling. After years of learning the trade and honing his skills, JR took the leap and purchased his shop in 2019. Seeing the opportunity to grow, he expanded with a second CARS Plus! Auto Repair facility in 2024.\r\r\r\rCARS Plus! Auto Repair specializes in all makes and models, from European luxury vehicles to JDM imports, diesel trucks, American sports cars, and everything in between. Our team shares the same level of enthusiasm for vehicles, and we’ve built a shop culture centered on expertise, integrity, and genuine care.