Associate Client Data Operations Specialist

Job Title

Research business unit data problems and provide recommendations of solutions. Actively resolve day-to-day needs of the business unit with a focus on the systems, processes and quality. Research a range of process maps and written documents including user guides and manuals, and training materials, with support from team leads as needed. Ensure all assigned tasks are performed in a timely manner in order to meet processing schedules and service level agreements, while maintaining system integrity.

Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Identifies and resolves data quality issues; actively participate in data governance processes to ensure the highest quality data is maintained and available.
• Recommend to team lead and management changes to policies, procedures and processing flows, while maintaining a working knowledge to support the platforms and interfacing applications.
• Stays up-to-date with corporate and platform operating policies and procedures in order to understand and assess the impact of recurring problems.
• Assists with system implementation and training that becomes necessary as a result of system or policy changes. Identifies internal efficiencies and system enhancements.
• Analyzes basic information and makes decisions within guidelines or standard practices to solve problems. Assists in research and problem resolution.

Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma, or equivalent
• Two years of experience in financial services industry

Preferred Qualifications:

• Associate's or Bachelor's degree
• Experience and knowledge of Client Information Systems

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.