Commercial Service Technician 1
Commercial Tire, Inc.
Commercial Tire Technician
At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you're looking for a career where you're valued, supported, and set up to grow, we'd love to meet you.
POSITION OVERVIEW: Maintains existing customer base by servicing customers' needs that include mounting, dismounting, balancing and repairs on site and off site for customers.
JOB RESPONSIBILITIES:
- Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
- Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
- Ability to take on call and after hours calls.
- Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
- Operate air compressor, impact gun, hub-cap hammer and other various machines and tools
- Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date. Submits Fuel receipts to accounting to process
- Tire work (retail and/or commercial, on and off site)
- Performs other duties as assigned or needed
- Mount and dismount, air pressure checks and repairs (fleet checks)
- Ensures lug nuts are tightened to the proper torque specifications
- Performs fleet inspections and properly documents.
- Completes all other duties as assigned.
- Supports company safety and operational standards and adheres to all requirements, including driving requirements. See policy on speeding and harsh driving.
- Completes all necessary training including TIA training and other requirements.
- Demonstrates Commercial Tire Technician requirements
- Submits fuel receipts weekly to accounting to process
- Demonstrates over a 6-month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.
- Basys (Telenet not MIM) oDemonstrates how to write up castings for retreads or scrap oHow to check a bar code and explain the screen
- Proficient at acquiring all pictures/documents required by accounts
- Proper Procedures for a service call on side of the road (cones, flashers. parking, etc.)
- Basic understanding of matching tires/where and why to install (don't put new on same axle as bald)
- Has mentored a Commercial Tire Tech
COMPETENCIES AND SKILLS:
- Customer Service
- Interpersonal Savvy
- Communication
- Mechanical Skills
- Computer Skills
QUALIFICATIONS Unless indicated otherwise, these are preferred:
- Must be 18 years of age (Required)
- Valid Driver's License and Insurable Driving Record (Required)
- TIA training requirement
- High school diploma or equivalent
- Ability to meet DOT driving requirements.
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