IT Support Specialist Level 1

Magen David Yeshivah High School (MDYHS) is a Modern Orthodox Yeshivah seeking an IT professional to support the technical needs of 450 students and 100 faculty and staff at our Bensonhurst, Brooklyn location. This is a full-time, year-round position (including summers) requiring on-site presence five days per week. Responsibilities User support Serve as the first point of contact for technology issues, troubleshooting and resolving or escalating as required. Communicate effectively with students, faculty, and administrators. Support users both in person and via remote desktop tools. Device & hardware lifecycle Image, deploy, and configure new staff and student devices, including office and classroom computers. Set up computer hardware and peripherals while maintaining tidy cable management standards. Install, configure, back up, restore, and migrate computers, data, and applications. Diagnose and resolve hardware, software, and application issues through thorough, systematic investigation. Handle device repairs and/or arrange shipments to warranty repair facilities. Configure and troubleshoot printers and copiers on the print server; manage print queues. Maintain accurate inventory in the asset tracking system. Identity & endpoint management Manage the full user lifecycle across Active Directory, Google Admin Console, and an in-house database, including creation and maintenance of email groups. Monitor and provide first level troubleshooting of devices, policies, and software across platforms via Microsoft Intune (Windows), Jamf Pro (macOS), and Google Endpoint Management (ChromeOS). Media & A/V Set up and operate A/V for media presentations and livestream events, including camera equipment and livestream software (e.g., OBS); occasional after-hours work is required throughout the year. Documentation Log support activities and resolutions in the ticketing system. Contribute clear, well-organized documentation to the internal knowledge base. Qualifications Bachelor’s degree or equivalent experience and certifications. 2 years of relevant experience in an IT support field. Experience with Windows, macOS, and ChromeOS operating systems. Basic understanding of command line environments. Ability to write basic PowerShell or shell scripts. Basic network troubleshooting experience. A passion and curiosity for problem-solving and learning, and a desire to maintain current and up-to-date knowledge in a wide variety of hardware, software, services, and operating systems. Customer-service orientation and ability to work with staff at all levels of the organization. Strong written and verbal communication skills. Ability to prioritize and resolve problems quickly in a fast-paced environment. Ability to lift up to 40 lbs and navigate multiple flights of stairs. Preferred: 3D printer (filament) maintenance and management experience. Preferred: experience with photography, videography, video editing, and A/V equipment (cameras, microphones, projectors). Position Details This position reports to the Director of Information Technology. We are an Equal Employment Opportunity employer offering: A competitive salary will be based on education and experience. Comprehensive benefits package. A 403(b) retirement plan with a 5% company match. Tuition reimbursement. School paid lunch. Continuous school-wide professional development. #J-18808-Ljbffr Magen-David-Yeshivah