Receptionist / Customer Service

Job Description

Job Description

***NOW HIRING***
Receptionist/Customer Service : Transition Assistance Program
Location : Nellis Air Force Base, Las Vegas, NV
Organization : Military & Family Readiness Center (M&FRC)
Position Type : Contractor (Full-Time)
Total Hourly Compensation : $22.09 per hour
•              Base wage: $17.00 per hour
•              Health & Welfare: $5.09 per hour that can be paid to the employee as taxable income or applied to: Medical, Dental, Vision, Life, AD&D, LTD, and STD.

  About the Role:
The Receptionist for Transition Assistance provides front-desk support and customer service for the Air Force Transition Assistance Program (TAP). Responsibilities include greeting visitors, managing calls, scheduling appointments, and supporting data entry and workshop coordination.
Key Responsibilities:

• Greet and assist customers; answer and route calls.
• Conduct initial intake and refer customers to appropriate staff.
• Provide non-technical information on programs and services.
• Schedule appointments and maintain professional reception area.
• Enroll customers into TAP workshops and update AFFIRST system.
• Prepare and distribute letters, emails, reports, and meeting minutes.
• Assist with classroom setup, forms, publicity materials, and general clerical tasks.
• Maintain confidentiality and follow Air Force administrative standards.

• High school diploma
• Two years of office experience
• Strong customer service skills
• Proficiency in Microsoft Office Suite
• Ability to obtain base access

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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