Senior On-Site Service Specialist

Senior On-Site Service Specialist – Managed Services

Pay: $18.75/hour

Hours: Monday–Friday; 10-hour shifts (Overtime as needed)

Location: 654 Richland Hills Drive, Suite 145, San Antonio, TX 78245

Overview Join a professional print and mail services team supporting daily business operations in a fast-paced office environment. This temp-to-hire opportunity is ideal for someone who is organized, dependable, and enjoys balancing administrative tasks with hands-on production work. You'll assist with mail processing, print services, document management, shipping, and customer support while working independently and as part of a collaborative team.

Job Description

• Sort and distribute incoming coupons, mail, and marketing materials.
• Deliver weekly sales and marketing materials to store mailboxes.
• Monitor shared email inboxes and incoming work requests.
• Track daily production goals and follow up with management.
• Operate high-volume copy, print, scanning, and document imaging equipment.
• Process incoming and outgoing mail, shipping, and receiving activities.
• Assemble shipping boxes and prepare packages for distribution.
• Perform binding, finishing, quality control, and document preparation.
• Maintain copier supplies and clear minor equipment jams.
• Respond to customer service requests and job status inquiries.
• Maintain production logs, inventory records, and billing documentation.
• Support meeting room setups, filing, and general office operations.
• Assist coworkers and adapt to changing priorities throughout the day.

Required Skills

• High school diploma or GED.
• 1–2 years of office, print, mailroom, or administrative experience.
• Proficiency with Microsoft Office and Outlook.
• Strong customer service and communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask and adapt to changing priorities.
• Strong attention to detail and ability to follow instructions.
• Professional demeanor and dependable attendance.
• Ability to work independently and collaboratively.

Physical Requirements

• Ability to stand or sit for extended periods.
• Lift at least 25 pounds regularly (up to 50–55 pounds as needed).
• Push mail carts and move materials throughout the facility.
• Reach, bend, stretch, and stack pallets or boxes.
• Work overtime or adjusted schedules when business needs require.

Preferred Skills

• Previous experience in a print shop, mailroom, or document services environment.
• Experience operating high-volume printers, copiers, scanners, or bindery equipment.
• Manual pallet jack experience.
• Shipping and receiving experience.
• Basic equipment troubleshooting and maintenance experience.
• Experience with document management systems and digital imaging software.

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.