Business Relationship Manager - Manhattan Area, Assistant Vice President

Responsibilities Lead as the subject matter expert across a broad sales area of assigned branches, which comprise branch stakeholders and other area partners (e.g., Wealth Management, Mortgage) Partner with cross retail segment area peers spanning Wealth Management, Consumer and Mortgage and initiate collaboration to optimize relationships to execute sales plan Accountable to scorecard metrics and KPIs as defined by Senior Management Support the development of small business knowledge and skills to assigned branch area team through execution of joint sales activities, ongoing training, and identifying referral opportunities Call on your assigned book of high‑valued clients to deepen the relationship and retain their business, while owning, responding to, and proactively uncovering future needs, roadblocks, or risks for the business to achieve their goals Educate and introduce clients to the appropriate products and services that fit their needs and grow both the balance and revenue of your portfolio Manage credit requests up to $250K, and work closely with senior business bankers on lending relationships over $250K Develop and execute an integrated and comprehensive sales plan to achieve scorecard results, drive acquisition of new‑to‑bank clients and target industry/sector opportunities maximizing the highest potential across designated territory Adhere to sales management routines, sales practices and protocols for business banking to ensure compliance with all policies and procedures Proactively manage portfolio of assigned high‑value clients, expanding business banking customer relationships by identifying needs and maximizing opportunities while ensuring customer satisfaction and retention Foster teamwork and business banking knowledge in all assigned branches to ensure a positive customer experience. Be accountable to client service scores Collaborate with consumer and wealth business partners to deepen client relationships Work closely with the credit/risk team and branches to facilitate loan closings, including pipeline management, loan escalations/appeals and advocacy, application quality and pricing issues Strictly adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion, and updating of all required documentation Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Qualifications 5-8 years of experience, preferably 2-5 years banking experience or 2-3 years in business banking Exceptional consulting skills; ability to probe, listen, clarify and present information to advance sales transactions, deepen relationships Demonstrate analytical skills and ability to assimilate complex financial and company operating information Professional presentation skills Strong working knowledge of credit structuring and processing; credit trained preferred Highly effective communication and influence skills Customer oriented and responsive Superior organizational skills Excellent business development skills This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures Education Bachelor’s/University degree or equivalent experience Salary and Benefits The salary range for this role is $98,960.00 - $148,440.00 annually. In addition to salary, Citi offers discretionary and formulaic incentive and retention awards. Employees may also receive medical, dental and vision coverage; 401(k); life, accident and disability insurance; wellness programs; paid time off (vacation, sick leave, paid holidays); and other benefits varied by jurisdiction, job level and date of hire. EEO and Accessibility Statement Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi