Transaction Banking Business, Cash Management Service (“CMS”) Implementation

Role Summary The Analyst/Associate CMS Implementation Manager is responsible for end‑to‑end implementation of Cash Management Services in the Global Transaction Banking Department (GTBD) Americas Office. This includes accurate setup, timely delivery, and a smooth onboarding experience for clients across the U.S., Canada, Mexico, and Brazil. The role requires frequent coordination with overseas stakeholders for complex and cross‑border implementations. Primary Responsibilities Support and manage implementation of Cash Management Services (CMS) for corporate clients. Coordinate with clients, vendors, Sales, Product Managers, Operations, IT, and overseas offices throughout the implementation lifecycle. Ensure implementation tasks, documentation, and registrations are completed accurately and on time. Support clients during onboarding and post‑go‑live stabilization. Participate in product enhancement initiatives and internal process improvements. Perform related administrative and reporting duties. Implementation Activities Confirm client‑subscribed services and system settings using internal systems. Communicate with clients to clarify CMS requirements. Prepare, review, and process CMS‑related service agreements and registration forms. Support initial setup and testing in coordination with relevant internal teams. Organize and host meetings with clients, vendors, and internal stakeholders as needed. Monitor services after onboarding and support issue resolution. Maintain strong client relationships through timely and professional communication. Project & Stakeholder Coordination Manage multiple implementation projects in parallel with appropriate prioritization. Coordinate with Head Office (Tokyo) and overseas branches for cross‑border implementations. Act as a liaison between Sales, Product Managers, Operations, IT, and clients during implementation. Administrative and Reporting Duties Maintain deal lists and implementation status records. Provide implementation‑related statistics and reporting as required. Monitor CMS fee registration and related operational items. Support Sales by providing customer registration and implementation‑related information. Key Requirements and Attributes Proficiency in business‑level English and Japanese. Bachelor’s degree or higher. 2–5 years of relevant experience in financial services, transaction banking, or a related field. Ability and willingness to learn internal systems, products, and processes. Strong organizational and analytical skills. Ability to manage multiple tasks and priorities in a fast‑paced environment. Positive, hands‑on attitude toward complex internal processes. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook). Excellent communication skills and adaptability to respond flexibly to client, Sales, Product managers, Operations, and IT circumstances. Preferred: Korean language proficiency. Experience with Host‑to‑Host connectivity and/or specific cash‑management products (e.g., payments, liquidity management, pooling). Prior exposure to transaction banking or cash‑management implementations. IT‑related knowledge or experience working with systems, connectivity, or technical teams. Experience supporting cross‑border or multi‑regional projects. Experience working in a multicultural and cross‑functional environment. Benefits and Compensation Base salary ranges from $89,000 – $95,000. Salary offers are based on factors such as skills, training, experience, education, and certifications. You will also receive a discretionary bonus and a comprehensive employee benefits package. The position offers a hybrid working program with varying remote‑work opportunities. We are an EEO/AA Employer – M/F/Disability/Veteran. We participate in the E‑Verify program. We maintain a drug‑free workplace and reserve the right to require pre‑ and post‑hire drug testing as permitted by applicable law. #J-18808-Ljbffr