Night Auditor

Night Auditor responsibilities include all aspects of Guest Relations, including the check-in/out process, handling all inquiries, making or modifying reservations, running night audit reports, recommending activities and dining options, and any additional tasks that improve the guests’ stay. Occasionally, you may be required to assist other departments or perform light cleaning. You will ultimately ensure a pleasant and comfortable experience for our guests during their stay. Benefits Employer Matching 401K Retirement Plan Medical Insurance Dental Insurance Vision Insurance FREE life insurance Vacation Pay Holiday Pay Management training Essential Functions Provide a welcoming environment at all times Courteous phone etiquette Computer literacy Ability to effectively communicate with guests in a professional manner Energetic and outgoing personality Handle cash and credit cards accurately Demonstrate teamwork Protect guest information and ensure privacy Attempt to resolve complaints immediately and take ownership of situations Complete all Brand and Company Training in a timely manner Strive to achieve 100% guest satisfaction Complete any work or projects assigned by supervisor Education, Experience, Other Requirements Required Flexibility to work in shifts and report for scheduled shifts Ability to work with little or no supervision while meeting high-performance standards Excellent organizational skills Hotel experience with IHG, Marriott, or Hilton HotelKey or PEP PMS preferred Ability to follow instructions High School Diploma or GED Preferred AA or Bachelors Degree Work experience in Customer Service in the Hospitality Field Experience with hotel operation systems Aperture Hotels is an established hotel management company with a portfolio that includes Hilton Garden Inn, Homewood Suites, Hotel Indigo, Courtyard by Marriott, Hampton Inn & Suites, Fairfield Inn & Suites, Holiday Inn Express, Home2, and an Independent brand. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel part of a family, receive a high level of respect, and are recognized for their merits and accomplishments. Core Values Be Transparent & Accountable Be Actively Curious Embrace Growth Create Value for Stakeholders Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit #J-18808-Ljbffr HVMG - Hospitality Ventures Management Group