Policy & Program Manager, Content & Creator Governance (Multiple Positions)

About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.When we create and grow together, the possibilities are limitless.Join us.About the TeamOur team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!ResponsibilitiesConduct research and benchmarking to identify gaps and develop strategies and policies aimed at mitigating platform and business risks, enhancing overall e-commerce content quality and business performance.Collaborate with cross-functional stakeholders to devise action plans and operational workflows to resolve user issues and limit business risk exposure.Advise on data-driven business strategies and methods for overall content and creator account health, including policies addressing rewards, violations, and penalties.Perform root case analyses, integrate feedback loops, and optimize operational workflows to support the day-to-day quality of project launches.Monitor key performance metrics to assess program effectiveness and improve the overall quality of the content ecosystem and personalized recommendations.Deliver team trainings on new initiatives to ensure effective and consistent implementation.Mentor junior-level team members.QualificationsMust have a Master’s degree or foreign equivalent degree in Business Administration, Management, Business Analytics, Finance, Mathematics, Marketing, or a related field, and 2 years of related work experience; OR a Bachelor’s degree or foreign equivalent degree in Business Administration, Management, Business Analytics, Finance, Mathematics, Marketing, or a related field, and 5 years of post-bachelor’s, progressive related work experience.Of the required experience, must have 2 years of experience in each of the following:Building and streamlining processes and workflows, tracking project status and milestones and coordinating cross-functional alignment to ensure timely execution of deliverables;Organizing and coordinating project and program efforts of cross-functional, geographically distributed teams in support of multiple ongoing risk and compliance projects and programs;Collecting and analyzing data to anticipate, identify, and evaluate business risks;Consulting with team members and business stakeholders on risk-driven projects and program development strategy; andInterfacing directly with stakeholders and organization leaders to communicate objectives, status, risk, and updates.Employer: TT Commerce & Global Services LLCType: Full time, 40 hours/weekLocation: Bellevue, WASalary Range: $156208 - $209380 per yearTo Apply, click the apply button below. Contact View email address on click.appcast.io if you have difficulty submitting resume through the website.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ID: A148731