Engagement Specialist I (Early Childhood)

Ohana Engagement Specialist I

The Ohana Engagement Specialist I provides administrative operations and program support for Early Childhood (EC) initiatives which supports families with young Native Hawaiian children aged 0-5. The Ohana Engagement Specialist I supports daily operations and program activities to ensure the efficient and smooth delivery of EC services. The Ohana Engagement Specialist I will also work with the program team to develop, implement and evaluate innovative and impactful programming for our families. This position provides island-wide support, including the delivery of programs and services across multiple sites.

Essential Responsibilities

Administrative Support:

• Responsible for customer service, assisting with incoming calls, messages, and creating a welcoming environment for guests and teammates. Assess the condition of facilities and supports ensuring cleanliness and safety of facilities, with particular attention to child centered spaces.
• Oversees incoming/outgoing mail.
• Manage key inventory: tracking usage, securing keys in lock box, etc.
• Provides direct support to teammates on the following:
• DayForce (timesheets for non-exempt staff, FTO/PTO, etc.)
• Travel arrangements for programs
• Provide technical support to staff (laptops, xerox, LT software programs, Zoom accounts, etc.)
• Filing (hardcopy/digital) (ie. Hoʻokele)
• CRM administration for Program contacts/resources
• ELTON, IT Tech Library system administration.
• Maintains and updates staff emergency contacts
• Processes purchase orders and invoices for programs and operations through LT systems (NetSuite, Concur, Ramp, etc.).
• Ensures the cleanliness and safety of program spaces, including outdoor spaes, closets, and storage units.
• Oversees all aspects of agency vehicles, including refueling, parking, keys, safety checks, insurance, registration, cleaning, and tracking mileage for annual reports.
• Assist with meeting and overall documentation, including detailed note-taking, capturing key program content, and identifying opportunities for process improvements to enhance program efficiency and effectiveness.

Program Support:

• Ensures the cleanliness and safety of program spaces (on/off site)
• Provides logistical support for program activities/events (set-up, clean-up, transportation, meals/snacks, supplies, material packets, sign-in, etc.).
• Supports Hoʻokele administration: data inputting, uploading forms, etc..
• Provides program assistance as needed: Transportation (assist as van drivers), program activities and implementation, chaperone on huaka'i or during activity/event, providing access to IT equipment for kamali'i, etc.
• May support with other EC programs (e.g. Kīhene Lehua) as needed.

Other duties:

• Supports with referrals to/from LT's Mālama Line.
• Contributes to the Trust’s success by accepting new assignments, helping team members, learning new skills, and striving to improve team and organization results.

• Participates in continuing education and training opportunities for professional development.
• Performs other duties as assigned.

Qualifications

• High School Diploma required. Associates degree preferred.
• 2 years of administrative experience preferred.
• 1 year of working in the early childhood field with parents and young children preferred.
• Preferred candidates will be highly organized, adaptable, and willing to take on a variety of tasks as needed. A positive attitude and a commitment to providing support in any capacity to ensure the success of EC initiatives and programs are essential.

• Ability to work evenings, weekends and occasional holidays as needed. Ability to travel as needed.
• Valid driver license, clean traffic abstract, and access to a privately owned automobile with valid no-fault insurance.
• TB clearance.
• First Aid and CPR/AED Certification preferred.

Job Competencies

• Aloha: awareness and approach to the work with compassion, empathy, and kindness.
• ‘Imi Na’auao: a constant desire for seeking knowledge; lifelong learner.
• Po’okele: desire to perform in excellence.
• Wiwo’ole: maintain a courageous, brave, and fearless mindset.
• Pono: understand the appropriateness of time, place, reason, people, and tools
• Kuleana: bring a deep sense of responsibility and accountability. Ability to work flexible hours when nessary, including nights and weekends.
• Collaboration : Ability to interact effectively with youth, community partners, and multi-disciplinary teams. Knowledge of community resources and services
• Ethical Practice : Model the highest level of ethical behavior, integrity, and social responsibility. Uphold and embody all LT values.
• Communication : Clearly convey and receive information and ideas. Engage the listener and invite response and feedback. Demonstrate strong written, oral, and listening skills.
• Cultural Competence : Respect and relate well to people from varied backgrounds and sensitive to group differences.
• Relationship Management : Experience working with staff at all levels in a collaborative environment; ability to promote and sustain positive workplace values and relationships.
• Interpersonal Skills : Ability to work well under pressure and to remain calm and controlled when faced with challenging situations.

Organization Competencies

• Alignment with Queen’s legacy: Understanding and appreciation of Queen Liliuokalani’s story, her legacy and the Hawaiian Culture is foundational to staff’s commitment to working with our Hawaiian children, families and communities. Demonstrates respect for and appreciation of Hawaiian values history, and culture, understanding its implication in one’s work, in fostering meaningful relationships, and in embracing the community served.

• Ho’omau i ka ‘imi Na’auao (Continuous Learning and Improvement): Committed to creating and reinforcing an environment of continuous learning and improvement.

• Ho’ike i na Mana’o Pono (Effective Communication): Communicates with those we serve and each other in a consistent manner that results in mutual understanding, harmony, and action.

• No’ono’o loi (Critical Thinking and Problem Solving): Actively and skillfully understands, conceptualizes, applies, analyzes, synthesizes, and/or evaluates information and develops and supports fact-based analyses and recommendations

• Ho’o kumu a’e or ‘Imi hakuhia (Innovation): Identifies and integrates creative ideas into new or existing services and promotes effective problem-solving.

• Pilina Ho’ohana a me ka Hana Hilina’i (Building Relationships and Creating Trust): Manages relationships to create optimal opportunities and move the organization forward.

• Alu Like i ka Hana (Teamwork): Works cooperatively and collaboratively with others throughout the organization in alignment with the organization’s objectives.

• Ho’onui i ka ‘Ike (Capacity Building): Encourages personal growth by exhibiting trust and a belief in the capacity of others.

Mental and Physical Demands

• Perform light physical work, including climbing, stooping, kneeling, crouching, reaching, and lifting weight of up to 25 pounds. Exposed to outdoor climate and diverse terrain.

Terms and Conditions of Employment

As a condition of employment, employee will be subject to LT’s policies and procedures.

Job Title: Ohana Engagement Specialist I - Reports to: Program Manager, Early Childhood

FLSA Status: Non-Exempt - Aligned Executive: Chief Executive Officer

Kipuka: Ko’olau Poke / Leihano - Department: Kamali’i Wellbeing

Lili’uokalani Trust is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will